Provider Quality

Provider-Quality

To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists

New York Regions:

Name	Coverage Area	Assigned Providers
Yen Min Yau ✉ Email Address	Kings County	CAIPA & Excelsior EmpireHealth Brooklyn Providers
Zinaida Khavasova ✉ Email Address	Various Counties in the NYC Region	Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest ✉ Email Address	Various Counties in the NYS Region	Bronx United IPA, Hudson Heights IPA
Adebunmi (Bunmi) Browne ✉ Email Address	Various Counties in the NYC Region	Balance Medical IPA
Rui Kang (Ray) Lin ✉ Email Address	Queens County	CAIPA & Excelsior EmpireHealth Queens Provider
Rosemond Guillaume ✉ Email Address	Various Counties in the NYC Region	AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
Haneefah Mahdi ✉ Email Address	Richmond and Bronx Counties	Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
Robert Dean ✉ Email Address	Suffolk and Nassau Counties	Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
Kay Stewart-Benjamin ✉ Email Address	Kings County	NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management
Nadia Oleniak ✉ Email Address	Various Counties in the NYC Region	Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
Steven Lee ✉ Email Address	Manhattan and Richmond Counties	Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill ✉ Email Address	Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer	Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
Jaime Laube ✉ Email Address	Counties: Orange, Putnam, Sullivan, Ulster; Dutchess	Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
Christine Jendraszek ✉ Email Address	Various Counties in the Buffalo Region, Cattaraugus and Yates Counties	CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC. Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
Karen Yonkers-Santy ✉ Email Address	Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester	FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
Maureen Hudson ✉ Email Address	Erie and Chautauqua Counties	Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
Penny Patterelli ✉ Email Address	Counties: Oneida, Onondaga, Otsego, Schoharie	IPA: Trinity Health Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC. Other: Family Care Medical Group, Crouse Medical Practice, Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
Nicole Heldson ✉ Email Address	Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung	GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians, Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
Nicole Lloyd ✉ Email Address	Cayuga and Jefferson Counties	All Main Street Rural Providers, Auburn Community Hospital
Penny Patterelli ✉ Email Address	Counties: Oneida, Onondaga, Otsego, Schoharie	Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC. Other: Family Care Medical Group, Crouse Medical Practice, Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
Peter Stone ✉ Email Address	Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence	United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
Robert Chantra ✉ Email Address	Monroe and Wayne Counties	Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News

Winter Weather Safety Tips

1/23/2026 • Posted by Fidelis Care in Health and Wellness, Health-Related Social Needs

man shoveling

Winter weather can be dangerous and hard to predict in New York State. With a little planning, you can help keep yourself, your family, and your home safe all winter long.

Dress for the Cold

It’s important to dress the right way in cold weather.

Wear layers. Start with a light layer before adding warmer layers like wool or fleece. Wear a coat that blocks wind and water.
Wear a hat, scarf, gloves or mittens, and warm socks. A lot of body heat is lost through your head, hands, and feet. If you start shivering, it’s time to go inside.
Change out of wet clothes right away. Wet clothing can make you lose heat faster.
Need a warm coat? The New York Cares Coat Drive collects new and gently used coats for people in need. You can also visit One Warm Coat to find coat drives across the state.

Did You Know?
When it’s cold out, frostbite can occur in as little as 30 minutes. Redness or pain is often the first sign, followed by numbness.

Outdoor & Travel Safety

Storms, ice, and the cold can make being outside or traveling more dangerous.

Pay attention to winter weather alerts from the National Weather Service. These warnings help you know when conditions may be unsafe.
Try to avoid travel during storms. If you must drive, keep your gas tank full, drive slowly, and have an emergency kit in your car.
Keep your phone charged and with you at all times.
Clear snow and ice from sidewalks and walkways. Use salt to help prevent slips and falls.

Did You Know?

Cold weather can put stress on your body. If you have a heart condition or high blood pressure, it’s important to follow your doctor’s advice around exercise or working outside, such as shoveling.

Home Safety

Stay warm without putting your safety at risk.

If heating costs are too high, help may be available. The New York State Home Energy Assistance Program (HEAP) can help pay for heating bills, fuel, or repairs.
Use smoke detectors and carbon monoxide detectors in your home. Check them often to make sure they work.
Keep anything that can catch fire away from heat sources, like fireplaces. Always read the instructions before using a space heater.

Did You Know?

Our Health-Related Social Needs page has additional resources for food assistance, transportation, housing and heating, and more.

Winter Weather Emergency Kit Checklist

Canned fruits and vegetables and can opener
Bottled water
Portable radio
Warm clothing and extra blankets
Matches
Flashlights and batteries
First-aid kit and prescribed medication
Fully charged phone and backup power source
Jumper cables
Flares
Sand/Kitty litter
Ice scraper and shovel
Tire repair kit

Additional Resources

Salvation Army Emergency Shelters
If you have nowhere to stay, immediately dial 211 (in the U.S.) to connect with local shelters and social services, contact your local Department of Social Services, or find a nearby shelter through organizations like the Salvation Army, HUD.gov, or faith-based groups, while remembering emergency services (911) for life-threatening situations

National Weather Service-Winter Preparedness for New Yorkers

New York State Emergency Services
Text Your County Name to 333111 for Weather Alerts

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions.

Find out more

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

HEDIS® 2026 Toolkit

Adult Pocket Guide

Pediatric Pocket Guide

Quick Reference Guide