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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists
New York Regions:

Name Coverage Area Assigned Providers
 Yen Min Yau

✉ Email Address

Kings County CAIPA & Excelsior EmpireHealth Brooklyn Providers
 Zinaida Khavasova
✉ Email Address 
Various Counties in the NYC Region Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest

✉ Email Address

Various Counties in the NYS Region Bronx United IPA, Hudson Heights IPA

 Adebunmi (Bunmi) Browne

✉ Email Address

Various Counties in the NYC Region Balance Medical IPA
 Rui Kang (Ray) Lin

✉ Email Address

Queens County CAIPA & Excelsior EmpireHealth Queens Provider
 Rosemond Guillaume

✉ Email Address

Various Counties in the NYC Region AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
 Haneefah Mahdi

✉ Email Address

Richmond and Bronx Counties Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
 Robert Dean

✉ Email Address

Suffolk and Nassau Counties Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
 Kay Stewart-Benjamin

✉ Email Address

Kings County NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management

 Nadia Oleniak

✉ Email Address

Various Counties in the NYC Region Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
 Steven Lee

✉ Email Address

Manhattan and Richmond Counties Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill

✉ Email Address

Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
 Jaime Laube

✉ Email Address

Counties: Orange, Putnam, Sullivan, Ulster; Dutchess Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
 Christine Jendraszek

✉ Email Address

Various Counties in the Buffalo Region, Cattaraugus and Yates Counties CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC.  Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
 Karen Yonkers-Santy

✉ Email Address

Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
 Maureen Hudson

✉ Email Address

Erie and Chautauqua Counties

Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie IPA: Trinity Health
Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Nicole Heldson
✉ Email Address
Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians,  Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
 Nicole Lloyd

✉ Email Address

Cayuga and Jefferson Counties All Main Street Rural Providers, Auburn Community Hospital
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Peter Stone

✉ Email Address

Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
 Robert Chantra

✉ Email Address

Monroe and Wayne Counties Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News


National Nurses Week: Celebrating the Heart of Care
5/4/2026 • Posted by Fidelis Care in In The Community


In honor of National Nurses Week, we celebrate the compassion, expertise, and dedication that nurses bring to the lives of our members and communities every day. At Fidelis Care, nurses are at the heart of our mission, advocating for better health, guiding members through care, and showing up with empathy when it matters most. This week, we spotlight six of our incredible nurses, who share their personal perspectives.

mary-oyedijo
Mary Oyedijo
RN, Senior Care Manager

What inspired you to pursue a career in the nursing field?

I was drawn to nursing because I’ve always felt called to protect, advocate, and serve. It’s one of the few professions where science, compassion, and courage meet every day. Nursing gave me the ability to care for people during their most vulnerable moments while blending clinical skill with empathy, cultural awareness, and advocacy. As a Black woman navigating complex systems myself, I understood how critical it is for patients and families to feel seen, heard, and respected. Today, that calling continues at Fidelis Care, where I focus on education, prevention, and empowerment in communities that are too often overlooked.

What is your message for National Nurses Week?
Nursing is power. The quiet power of competence, the steady power of advocacy, and the strength of showing up when resources are limited. To every nurse, your work matters far beyond what you may ever see. The calm you bring, the education you provide, and the lives you touch ripple well past your shift. Caring for yourself is not optional. Rest is not weakness, boundaries are not selfish, and growth is not disloyal. We are leaders, innovators, and change‑makers, and our voices matter.

 

shauna-mcconnell
Shauna McConnell
RN, Senior Care Manager

What inspired you to pursue a career in the nursing field?
I was inspired by my mother, family members, and friends who are nurses. I started as a dietary aide in a nursing home and decided to become a certified nursing assistant. I feel like I make a difference in helping patients feel heard, respected, and properly cared for. My motivation came from supporting people during tough times, offering medical expertise and emotional comfort, and seeing firsthand the difference that compassionate nurses make.

What is your message for National Nurses Week?
Happy Nurses Week! I wish you all a wonderful Nurses Week filled with appreciation for the incredible impact you make every day. Your kindness and empathy make a profound difference in the lives of patients and their families. Treat others as you would want to be treated!

 

sarah-tompkins
Sara Tompkins
RN, Care Management Supervisor

What inspired you to pursue a career in the nursing field?
As a child, I spent a lot of time in the hospital with multiple long inpatient admissions during infancy and adolescence. As a result of those prolonged stays, I grew very close to the nurses that took care of me and my family.  It is due to this personal experience that I became a nurse in 2003 and have dedicated my entire nursing practice to the care of medically fragile children and their caregivers.

What is your message for National Nurses Week?
Pediatric nursing is especially important right now as children and families navigate increasingly complex challenges. Pediatric nurses play a critical role not only in delivering skilled, compassionate care, but also in advocating for children who may not yet have a voice of their own. By supporting families and promoting prevention and early intervention, we help lay the foundation for healthier futures. Our work strengthens families and communities, and deserves recognition every day.

 

patricia-heck
Patricia Heck
RN, Utilization Review Nurse

What inspired you to pursue a career in the nursing field?
Helping others comes naturally to me. I felt the need to help more and try to make a difference in people’s lives and support them in their most vulnerable times or given situation.

What is your message for National Nurses Week?
To all the wonderful and outstanding nurses out there who dedicate themselves to hard work and compassion, just know that you have made a significant difference in the lives of many others. Maybe that difference was laughing with a client, soothing them, or helping them to better understand their medical situation. You have impacted people along the way more than you realize. Never lose that passion for nursing.

 

anthony-ugbala
Anthony Ugbala
RN, Senior Care Manager

What inspired you to pursue a career in the nursing field?
I became a nurse because helping people has always been at the heart of who I am. As a Nigerian immigrant, I have seen the impact of limited access to care, and it fuels my wish for affordable healthcare for everyone in America. My journey in nursing is also a commitment to one day support and strengthen the healthcare system in Nigeria.

What is your message for National Nurses Week?
This week, we honor nurses not only for the work they do, but also for the values they embody: compassion, justice, resilience, and humanity. Their impact extends far beyond hospital walls, touching families, neighborhoods, and entire communities. To every nurse, thank you for your courage, your heart, and your relentless pursuit of a healthier, more equitable world. Your work matters, and so do you.

 

christina-callen
Christina Callen
RN, Nurse Care Manager

What inspired you to pursue a career in the nursing field?
My first inspiration to join nursing came from my mother, whose influence shaped my commitment to compassion and service. I was driven by a desire to help people during some of the most vulnerable moments of their lives by offering comfort, reassurance, and advocacy to individuals and families navigating uncertainty or fear. Listening and providing meaningful support is what makes this work fulfilling for me.

What is your message for National Nurses Week?
Nursing is a calling shaped by commitment, compassion, and courageous advocacy. As healthcare continues to evolve, nurses stand as authentic stewards of comfort and care by adapting, leading, and serving with integrity. To the nurses out there, be the lasting change that makes a difference in every life you touch!

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

Provider Tip Sheets - Quality

Quality

Adult Wellness Visit Tip Sheet

Behavioral Health Case Management Services Tip Sheet

Behavioral Health Follow-Up Measures

Breast Cancer Screening Tip Sheet

Child and Adolescent Well Care Visits Tip Sheet

Childhood Immunization Status Tip Sheet

Closing the Gap on Follow-Up Care After Discharge

Colorectal Cancer Screening Tip Sheet

Continuity of Care Tip Sheet

Controlling High Blood Pressure Tip Sheet

Depression Screening and Follow-Up for Adolescents and Adults

Flu Shot for Adults Tip Sheet

Follow-up Care for Children Prescribed ADHD Medication (ADD) Tip Sheet

Glycemic Status Assessment for Patients with Diabetes (GSD) Tip Sheet

HEDIS® Tip Sheet 2021 Antidepressant Medication Management (AMM)

HEDIS® Immunizations for Adolescents Combination 2 (IMA-2)

Importance of Chlamydia Screening Tip Sheet

Importance of Follow-Up Care for Mental Illness

Improving Cardiometabolic Health for Members with Diabetes Tip Sheet

Kidney Health Evaluation for Patients with Diabetes (KED) Tip Sheet

Low Back Pain Tip Sheet

Metabolic Monitoring for Children and Adolescents on Antipsychotics Tip Sheet

Patient Satisfaction Surveys Tip Sheet

Postpartum Depression Screening and Follow-up Tip Sheet

Preventive Cancer Screenings and Vaccines Tip Sheet

Primary Care Provider (PCP) Quality Tip Sheet

Psychiatric Collaborative Care Model

Smoking Cessation Provider Tip Sheet

Telehealth Guide for Health Home Care Managers

Telehealth Tip Sheet

Transitions of Care (TRC) Tip Sheet

Viral Load Suppression Tip Sheet

Well Child - Birth to 30 Months Well Care Visits Tip Sheet

Wellcare Partnership for Quality Program - 2026

Quality Policies

 

Latest Provider Bulletin

 


Provider Bulletin Archives ➔


Fidelis-Care-Summer-Health-Newsletter