Member
Providers
Shop For a Plan

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists
New York Regions:

Name Coverage Area Assigned Providers
 Yen Min Yau

✉ Email Address

Kings County CAIPA & Excelsior EmpireHealth Brooklyn Providers
 Zinaida Khavasova
✉ Email Address 
Various Counties in the NYC Region Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest

✉ Email Address

Various Counties in the NYS Region Bronx United IPA, Hudson Heights IPA

 Adebunmi (Bunmi) Browne

✉ Email Address

Various Counties in the NYC Region Balance Medical IPA
 Rui Kang (Ray) Lin

✉ Email Address

Queens County CAIPA & Excelsior EmpireHealth Queens Provider
 Rosemond Guillaume

✉ Email Address

Various Counties in the NYC Region AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
 Haneefah Mahdi

✉ Email Address

Richmond and Bronx Counties Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
 Robert Dean

✉ Email Address

Suffolk and Nassau Counties Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
 Kay Stewart-Benjamin

✉ Email Address

Kings County NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management

 Nadia Oleniak

✉ Email Address

Various Counties in the NYC Region Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
 Steven Lee

✉ Email Address

Manhattan and Richmond Counties Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill

✉ Email Address

Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
 Jaime Laube

✉ Email Address

Counties: Orange, Putnam, Sullivan, Ulster; Dutchess Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
 Christine Jendraszek

✉ Email Address

Various Counties in the Buffalo Region, Cattaraugus and Yates Counties CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC.  Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
 Karen Yonkers-Santy

✉ Email Address

Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
 Maureen Hudson

✉ Email Address

Erie and Chautauqua Counties

Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie IPA: Trinity Health
Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Nicole Heldson
✉ Email Address
Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians,  Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
 Nicole Lloyd

✉ Email Address

Cayuga and Jefferson Counties All Main Street Rural Providers, Auburn Community Hospital
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Peter Stone

✉ Email Address

Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
 Robert Chantra

✉ Email Address

Monroe and Wayne Counties Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News


Spotting the Signs of a Stroke Can Make a Difference
5/1/2023 • Posted by Dr. Camille Pearte, Cardiologist and Senior Medical Director in Health and Wellness, Heart Health


May is National Stroke Awareness Month, a time to raise awareness about the symptoms and treatment for stroke. Stroke is the fifth leading cause of death in the United States. It is also a leading cause of disability.


What is a stroke?

A stroke occurs when blood supply to the brain is interrupted, either by a blockage or a rupture of a blood vessel (artery) that goes to the brain. The blood going to the brain carries oxygen, which the brain needs to work. When the brain does not get oxygen for even a few minutes, part of the brain will die or become damaged.

There are two major types of strokes. Most strokes are ischemic strokes, which occur when a blood vessel supplying blood to the brain is blocked from a blood clot, other particles, or buildup of fatty deposits called plaque. The other type of stroke is a hemorrhagic stroke, which occurs when a blood vessel ruptures and bleeds, such as from uncontrolled high blood pressure or rupture of an aneurysm (an abnormal bulge or weakness in the blood vessel wall).

Some people also experience what is sometimes called a “mini-stroke.” A mini-stroke actually is a Transient Ischemic Attack (TIA). This occurs when the blockage in the brain artery is temporary and resolves within a few minutes to 24 hours. TIAs are often considered a warning sign for the possibly of a major stroke, especially if people do not get treatment.


What are risk factors for a stroke?

The risk factors for a stroke are the same to the risk factors for most forms of cardiovascular disease (diseases of the heart and blood vessels). They include:

  • High blood pressure: the leading cause of strokes.
  • High blood cholesterol: Causes the plaque that clogs blood vessels.
  • Diabetes: high sugar levels in the blood causes organ damage and form plaque.
  • Obesity: Excess body fat places an extra burden on the body and is also associated with high blood pressure, diabetes, and worse cholesterol levels.
  • Sickle cell disease: The abnormally shaped blood cells in this blood disorder can get stuck in blood vessels and cause a stroke.
  • Heart disease: Certain heart conditions increase the risk for stroke such as plaque in the heart arteries (atherosclerosis), irregular heart rhythms (atrial fibrillation), or enlarged heart chambers (cardiomyopathy) that increase the risk of forming blood clots that can travel to the brain.
  • Lifestyle: Behaviors such as physical inactivity, diets high in saturated fats, trans fat, and cholesterol, high alcohol intake, and smoking have been associated with an increased risk for stroke.

Increased age, certain race/ethnicity groups (Black, Hispanic, Native American, and Native Alaskan), and genetics/family history are also risk factors for stroke.


What are the symptoms of a stroke and what should you do?

Different parts of the brain control different functions in our bodies such as our movements, our thoughts, our speech, our understanding of language, and our breathing. As a result, symptoms of a stroke depend on the affected part of the brain and the size of affected brain tissue. Symptoms of a stroke commonly include:

  • Sudden weakness, numbness, or paralysis of one side of the face or body.
  • Sudden confusion or inability to speak or understand.
  • Sudden change in vision.
  • Sudden difficulty walking or keeping balance.
  • Sudden severe headache with no obvious cause.


The key thing to remember is that every minute counts! If you notice symptoms, call 911 immediately, do not delay. The faster that needed treatment can be given, the more brain cells that can be saved and damage avoided. Some of the most effective treatments can only be given within a specific time window, so note when symptoms began and call 911. Do not drive or have someone drive you to the hospital - call 911 immediately so that the emergency medical team can begin treatment as soon as possible.

Use the letters in F.A.S.T. to identify a possible stroke:

F -- Face: Can the person smile evenly or does one side of the face droop?

A -- Arms: Can the person raise both arms evenly or does one arm drift downward?

S -- Speech: Can the person speak normally, or do they sound strange or slurred?

T -- Time: If you see any of these signs, call 9-1-1 immediately.


What happens after a stroke?

The symptoms and severity of residual effects after a stroke will depend on the part of the brain that was affected, how much brain tissue was damaged, and how quickly treatment was given. Rehabilitation therapy with a comprehensive care team is usually key to progress and recovery after a stroke. There are also many resources available to stroke survivors and their families.


What can be done to prevent a stroke?

The good news is that 80% of strokes may be preventable. You can take action to lower your risk. The key is controlling your risk factors.

  • Know your numbers. Get your blood pressure and cholesterol levels checked regularly and make sure they are in the normal range.
  • Don’t smoke. Quit smoking or don’t start smoking, and avoid tobacco smoke.
  • Check blood sugar levels. If you have diabetes, keep blood sugars controlled.
  • Eat healthy. Choose a diet that includes plenty of fruits and vegetables, fish, nuts, whole grains, and fiber, and eat foods low in saturated fats, trans fats, and added sugars. Limit alcohol intake.
  • Be physically active. Move more. Guidelines recommend that adults should try to get at least 150 minutes of moderate exercise or 75 minutes of vigorous exercise per week or a combination of both.
  • Keep up with your care. Get regular checkups, take any prescribed medications, and talk to your doctor about a prevention plan that is right for you.


References

Centers for Disease Control - cdc.gov/stroke

American Stroke Association - stroke.org

National Center for Health Statistics. Underlying Cause of Death 1999-2020, Multiple Cause of Death Files, 1999-2020. CDC WONDER Online Database. Centers for Disease Control and Prevention; 2022. Accessed May 4, 2022.

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

Provider Tip Sheets - Quality

Quality

Adult Wellness Visit Tip Sheet

Behavioral Health Case Management Services Tip Sheet

Behavioral Health Follow-Up Measures

Breast Cancer Screening Tip Sheet

Child and Adolescent Well Care Visits Tip Sheet

Childhood Immunization Status Tip Sheet

Closing the Gap on Follow-Up Care After Discharge

Colorectal Cancer Screening Tip Sheet

Continuity of Care Tip Sheet

Controlling High Blood Pressure Tip Sheet

Depression Screening and Follow-Up for Adolescents and Adults

Flu Shot for Adults Tip Sheet

Follow-up Care for Children Prescribed ADHD Medication (ADD) Tip Sheet

Glycemic Status Assessment for Patients with Diabetes (GSD) Tip Sheet

HEDIS® Tip Sheet 2021 Antidepressant Medication Management (AMM)

HEDIS® Immunizations for Adolescents Combination 2 (IMA-2)

Importance of Chlamydia Screening Tip Sheet

Importance of Follow-Up Care for Mental Illness

Improving Cardiometabolic Health for Members with Diabetes Tip Sheet

Kidney Health Evaluation for Patients with Diabetes (KED) Tip Sheet

Low Back Pain Tip Sheet

Metabolic Monitoring for Children and Adolescents on Antipsychotics Tip Sheet

Patient Satisfaction Surveys Tip Sheet

Postpartum Depression Screening and Follow-up Tip Sheet

Preventive Cancer Screenings and Vaccines Tip Sheet

Primary Care Provider (PCP) Quality Tip Sheet

Psychiatric Collaborative Care Model

Smoking Cessation Provider Tip Sheet

Telehealth Guide for Health Home Care Managers

Telehealth Tip Sheet

Transitions of Care (TRC) Tip Sheet

Viral Load Suppression Tip Sheet

Well Child - Birth to 30 Months Well Care Visits Tip Sheet

Wellcare Partnership for Quality Program - 2026

Quality Policies

 

Latest Provider Bulletin

 


Provider Bulletin Archives ➔


Fidelis-Care-Summer-Health-Newsletter