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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists
New York Regions:

Name Coverage Area Assigned Providers
 Yen Min Yau

✉ Email Address

Kings County CAIPA & Excelsior EmpireHealth Brooklyn Providers
 Zinaida Khavasova
✉ Email Address 
Various Counties in the NYC Region Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest

✉ Email Address

Various Counties in the NYS Region Bronx United IPA, Hudson Heights IPA

 Adebunmi (Bunmi) Browne

✉ Email Address

Various Counties in the NYC Region Balance Medical IPA
 Rui Kang (Ray) Lin

✉ Email Address

Queens County CAIPA & Excelsior EmpireHealth Queens Provider
 Rosemond Guillaume

✉ Email Address

Various Counties in the NYC Region AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
 Haneefah Mahdi

✉ Email Address

Richmond and Bronx Counties Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
 Robert Dean

✉ Email Address

Suffolk and Nassau Counties Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
 Kay Stewart-Benjamin

✉ Email Address

Kings County NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management

 Nadia Oleniak

✉ Email Address

Various Counties in the NYC Region Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
 Steven Lee

✉ Email Address

Manhattan and Richmond Counties Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill

✉ Email Address

Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
 Jaime Laube

✉ Email Address

Counties: Orange, Putnam, Sullivan, Ulster; Dutchess Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
 Christine Jendraszek

✉ Email Address

Various Counties in the Buffalo Region, Cattaraugus and Yates Counties CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC.  Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
 Karen Yonkers-Santy

✉ Email Address

Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
 Maureen Hudson

✉ Email Address

Erie and Chautauqua Counties

Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie IPA: Trinity Health
Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Nicole Heldson
✉ Email Address
Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians,  Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
 Nicole Lloyd

✉ Email Address

Cayuga and Jefferson Counties All Main Street Rural Providers, Auburn Community Hospital
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Peter Stone

✉ Email Address

Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
 Robert Chantra

✉ Email Address

Monroe and Wayne Counties Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News


National Health Center Week: Celebrating Heroes of Healthcare
8/2/2023 • Posted by Fidelis Care in In The Community

As a health insurance company committed to providing access to quality, affordable healthcare, Fidelis Care is proud to celebrate National Health Center Week from August 6 to 12. This annual event honors the vital role that Federally Qualified Health Centers (FQHCs) play in improving the health and well-being of underserved communities. During this week, we express our gratitude to the doctors and staff who work tirelessly to bridge the healthcare gap and ensure no one is left behind.

Federally Qualified Health Centers are community-based clinics that receive federal funding to deliver comprehensive primary care services in medically underserved areas. These centers serve as a lifeline for millions of individuals and families, including the uninsured and underinsured, homeless populations, and those living in rural or isolated regions. By removing barriers to access and providing affordable healthcare services, FQHCs address critical health disparities and promote preventive care, ultimately reducing the burden on emergency departments and hospital admissions.

FQHCs offer a wide range of services, including medical, dental, behavioral health, and pharmaceutical care. Their patient-centered approach ensures that everyone, regardless of socioeconomic status, receives compassionate and culturally competent care. They also partner with local organizations to enhance the overall well-being of their patients by offering nutrition workshops, education programs, and support for chronic disease management.

As National Health Center Week unfolds, we celebrate and honor the invaluable contributions of Federally Qualified Health Centers. By acknowledging their impact and pledging our support, we move closer to achieving health equity for all. Together, we can create a healthier future.

Fidelis Care is pleased to participate in several events across New York State celebrating National Health Center Week. Come visit us at one in your community:

Harmony Health - Westbury
682 Union Boulevard, Westbury, NY 11590
Wednesday, August 9, 1-4 PM

Harmony Health - Roosevelt
380 Nassau Road, Roosevelt, NY 11575
Thursday, August 10, Noon-3 PM

The Community Health Center of Richmond
235 Port Richmond Avenue, Staten Island, NY 10302
Monday August 7, Noon-3 PM

Westchester Community Health Center – Greenburgh
295 Knollwood Road, White Plains, NY 10607
Wednesday, August 9, 10 AM–3 PM

Westchester Community Health Center – Yonkers
30 South Broadway, Yonkers, NY 10701
Thursday, August 10, 10 AM–3 PM

Westchester Community Health Center – Mount Vernon
107 West 4th Street, Mount Vernon, NY 10550
Friday, August 11, 10 AM–3 PM

Sun River Health Center – Peekskill
1037 Main Street, Peekskill, NY 10566
Friday, August 11, 11 AM–4 PM

Morris Heights Health Center
85 West Burnside Ave, Bronx, NY 10453
Wednesday, August 9 and Thursday, August 10, 11 AM–4 PM

Charles B. Wang Health Center – Flushing
136-26 37th Avenue, Flushing, NY 11354
Saturday, August 12, 10 AM–3 PM

Charles B. Wang Health Center - Manhattan
Sara D. Roosevelt Park (Grand and Chrystie Streets)
Saturday, August 5, 10 AM-3 PM

Hometown HealthFest 2023 
1044 State Street Schenectady, NY 12307 
Thursday, August 10, Noon–3 PM

Columbia Memorial Hospital Medical Office
71 Prospect Avenue, Suite 130, Hudson, NY 12534
Wednesday, August 9, 10:00AM-1:00PM

Alice Hyde Medical Center (Lobby)
133 Park Street, Malone, NY 12953
Monday, August 7, 11:00 AM-1:00 PM

Greene Medical Arts
159 Jefferson Heights, Suite D-201 Catskill, NY 12414
Thursday, August 10, 10:00 AM-1:00 PM

Irongate Family Practice
3 Irongate Center, Glens Falls, NY 12801
Monday, August 7, 10:00AM – 12:00PM

Syracuse Community Health Center 
1938 E Fayette St #2, Syracuse, NY 13210
Saturday, August 12, 10 AM-2 PM 

East Hill Family Medical
Market Street Park
23 Market Street Auburn, NY 13021
Thursday, August 10, 12:30 PM-1:30 PM

Rochester Regional Health
International Plaza 828 N. Clinton Ave. Rochester, NY 14605
Wednesday, August 9, 3 PM-6 PM

Oak Orchard Health
7309 Seneca Rd. N., Hornell, NY 14843
Wednesday, August 9, 10 AM-2 PM

Oak Orchard Health
300 West Ave.Brockport NY 14420
Wednesday, August 9, 10 AM-2 PM

Oak Orchard Health
301 West Ave. Albion, NY 14411
Monday, August 7, 9 AM-2 PM

Oak Orchard Health
911 W. Center St. Medina, NY 14103
Monday, August 7, 11 AM-3 PM

Oak Orchard Health
81 South Main St. Warsaw, NY 14569
Tuesday, August 8, 9 AM-1 PM

Oak Orchard Health
319 West Main St. Batavia, NY 14020
Wednesday, August 9, 9 AM-1 PM

Oak Orchard Health
860 Main Rd. Corfu, NY 14036
Wednesday, August 9, 11 AM-3 PM

Oak Orchard Health
3384 Church St. Alexander, NY 14005
Friday, August 11, 10 AM-2P M

Chautauqua Center 
704 Central Ave, Dunkirk, NY 14048
Tuesday, August 8, 10 AM-1 PM

Chautauqua Center 
10th and Washington St, Jamestown, NY 14701
Thursday, August 10, 10 AM-1 PM

Community Health Center of Buffalo
34 Benwood Ave, Buffalo, NY 14214
Wednesday, August 9, Noon-4 PM

Community Health Center of Niagara
2715 Highland Avenue, Niagara Falls, NY 14305
Saturday, August 12. Noon-4 PM

Neighborhood Health Center 

• Blasdell – 4233 Lake Avenue, Blasdell
• Mattina – 300 Niagara Street, Buffalo
• Northwest – 155 Lawn Avenue, Buffalo
• Riverway – 1569 Niagara Street, Buffalo
Wednesday, August 9, 10 AM-2 PM

Sun River Health
501 North Ocean Avenue, Patchogue, NY 11772
Friday, August 11, 11 AM-4 PM

Ryan Chelsea Clinton Community Health Center
645 10th Avenue, New York, NY 10036
Friday, August 11, 10 AM–4 PM

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

Provider Tip Sheets - Quality

Quality

Adult Wellness Visit Tip Sheet

Behavioral Health Case Management Services Tip Sheet

Behavioral Health Follow-Up Measures

Breast Cancer Screening Tip Sheet

Child and Adolescent Well Care Visits Tip Sheet

Childhood Immunization Status Tip Sheet

Closing the Gap on Follow-Up Care After Discharge

Colorectal Cancer Screening Tip Sheet

Continuity of Care Tip Sheet

Controlling High Blood Pressure Tip Sheet

Depression Screening and Follow-Up for Adolescents and Adults

Flu Shot for Adults Tip Sheet

Follow-up Care for Children Prescribed ADHD Medication (ADD) Tip Sheet

Glycemic Status Assessment for Patients with Diabetes (GSD) Tip Sheet

HEDIS® Tip Sheet 2021 Antidepressant Medication Management (AMM)

HEDIS® Immunizations for Adolescents Combination 2 (IMA-2)

Importance of Chlamydia Screening Tip Sheet

Importance of Follow-Up Care for Mental Illness

Improving Cardiometabolic Health for Members with Diabetes Tip Sheet

Kidney Health Evaluation for Patients with Diabetes (KED) Tip Sheet

Low Back Pain Tip Sheet

Metabolic Monitoring for Children and Adolescents on Antipsychotics Tip Sheet

Patient Satisfaction Surveys Tip Sheet

Postpartum Depression Screening and Follow-up Tip Sheet

Preventive Cancer Screenings and Vaccines Tip Sheet

Primary Care Provider (PCP) Quality Tip Sheet

Psychiatric Collaborative Care Model

Smoking Cessation Provider Tip Sheet

Telehealth Guide for Health Home Care Managers

Telehealth Tip Sheet

Transitions of Care (TRC) Tip Sheet

Viral Load Suppression Tip Sheet

Well Child - Birth to 30 Months Well Care Visits Tip Sheet

Wellcare Partnership for Quality Program - 2026

Quality Policies

 

Latest Provider Bulletin

 


Provider Bulletin Archives ➔


Fidelis-Care-Summer-Health-Newsletter