Provider Quality

Provider-Quality

To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists

NYC Region:

Name	Coverage Area	Assigned Counties and/or Providers
Brianni Blue Loftlin ✉ Email Address	Brooklyn County: 11201, 11203, 11205, 11206, 11207, 11212, 11217, 11211, 11213, 11221, 11226, 11220, 11237, 11238, 11239, 11243, 11249	Brooklyn County
Yen Min Yau ✉ Email Address	ZIP Codes: 11220, 11204, 11214, 11229	Kings County Providers: CAIPA & Excelsior Empire Health Brooklyn Providers
Zinaida Khavasova ✉ Email Address	Kings County: 11219, 11223, 11224, 11229, 11235, 11230, 11204, 11209, 11214, 11228, 11232, 11210,11239, 11218	Kings County Providers: Maimonides, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook)
Michael Gayle ✉ Email Address	All ZIP Codes in the Bronx except for providers/groups assigned to an IPA (Balance, Bronx United)	Bronx County Providers: Boston Children's Health Physicians (Westchester County), Northwell (All Affiliated TINs)
Stanley Laforest ✉ Email Address	ZIP Codes: 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10038, 10039, 10040, 10041, 10044, 10047, 10048, 10128	Various Counties
Adebunmi (Bunmi) Browne ✉ Email Address	Various ZIP Codes	Providers: Balance Medical IPA
Osaruyi Eduwen ✉ Email Address	Queens County ZIP Codes: 11101, 11102, 11103, 11104, 11105, 11106, 11368, 11369, 11370, 11371, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385	Queens County
Rui Kang (Ray) Lin ✉ Email Address	Queens County ZIP Codes: 111354, 11355	Queens County Providers: CAIPA & Excelsior Empire Health Queens Provider
Rosemond Guillaume ✉ Email Address	ZIP Codes: 11365, 11366, 11367, 11411, 11412, 11413, 11414, 11415, 11421, 11422, 11430, 11433, 11434, 11435; 11416, 11417, 11419, 11420, 11423, 11426, 11427, 11428, 11429, 11432, 11418, 11436, 11691, 11692, 11693, 11694, 11697	Various Counties
Taylor Panzarella ✉ Email Address	Rockland and Westchester Counties: 10977, 10952, 10956, 10901, 10954, 10965, 10980, 10970, 10960, 10989, 10927, 10994, 10923, 10920, 10962, 10983, 10913, 10993, 10974, 10984, 10986, 10968, 10964, 10976, 10931, 10911, 10982, 10701, 10801, 10573, 10705, 10583, 10550, 10704, 10562, 10598, 10710, 10558, 10566, 10557, 10708, 10552, 10703, 10567, 10605, 10543, 10591, 10603, 10805, 10549, 10580, 10804, 10538, 10606, 10528, 10514, 10530, 10803, 10604, 10553, 10570, 10536, 10601, 10520, 10707, 10522, 10523, 10595, 10510, 10709	Rockland and Westchester County
Haneefah Mahdi ✉ Email Address	Richmond County ZIP Codes: 10301, 10302, 10303, 10304, 10305, 10304, 10305, 10306, 10307, 10308, 10309, 10310, 10311, 10312, 10313, 10314	Richmond County Providers: Amboy Medical Practice, Bon Secours, NYC Health & Hospitals, Refuah Health Center
Leidy Mejia ✉ Email Address	Nassau County ZIP Codes: 11096, 11509, 11510, 11516, 11518, 11520, 11550, 11552, 11553, 11554, 11555, 11557, 11558, 11559, 11563, 11565, 11566, 11570, 11572, 11575, 11580, 11581, 11598, 11709, 11710, 11756, 11758, 11762, 11783, 11793,11001, 11020, 11021, 11023, 11024, 11030, 11040, 11042, 11050, 11501, 11507, 11514, 11530, 11542, 11545, 11548, 11560, 11568, 11576, 11577, 11579, 11590, 11596, 11714, 11732, 11735, 11753, 11771, 11791, 11797, 11801	Nassau County
Robert Dean ✉ Email Address	Suffolk County ZIP Codes: 11720, 11721, 11724, 11725,11729;11731, 11733, 11738, 11740, 11741, 11742, 11743, 11746, 11747, 11754, 11757, 11763, 11764, 11766, 11768, 11769, 11776, 11777, 11778, 11780, 11782, 11784, 11786, 11787, 11788, 11790, 11794, 11901, 11930, 11931, 11933, 11934, 11935, 11937, 11939, 11940, 11941, 11942, 11944, 11946, 11948, 11949, 11950, 11951, 11952, 11953, 11954, 11701, 11702, 11703, 11704, 11705, 11706, 11707, 11708, 11709, 11713, 11715, 11716, 11717, 11718, 11722, 11727, 11750, 11751, 11752, 11755, 11767, 11772, 11779, 11789, 11792, 11795, 11796, 11798, 11955, 11957, 11958, 11959, 11961, 11962, 11963, 11964, 11965, 11967, 11968, 11970, 11971, 11975, 11976, 11977, 11978, 11980	Suffolk County
Kay Stewart-Benjamin ✉ Email Address	Kings County: 11238, 11212, 11234, 11236	Kings County Providers: NYU and Affiliates, NYPHS and Affiliates, Mount Sinai and Affiliates
Nadia Oleniak ✉ Email Address	ZIP Codes: 02886, 06484, 06518, 07020, 10002, 10003, 10006, 10007, 10010, 10013, 10016, 10017, 10019, 10027, 10023, 10025, 10029, 10032, 10034, 10036, 10037, 10075, 0301, 10304, 10305, 10312, 10451, 10452, 10455, 10457, 10458, 10459, 10461, 10462, 10463, 10464, 10466, 10469, 10508, 10523, 10604, 10952, 11042, 11102, 11103, 11104, 11203, 11204, 11206, 11207, 11208, 11209, 11210, 11212, 11213, 11214, 11215, 11216, 11218, 11219, 11220, 11223, 11224, 11226, 11228, 11229, 11230, 11234, 11235, 11236, 11237, 11238, 11354, 11355, 11358, 11360, 11361, 11362, 11364, 11365, 11368, 11372, 11373, 11374, 11375, 11377, 11385, 11411, 11416, 11418, 11419, 11423, 11427, 11432, 11435, 11436, 11691, 11772, 11940	Various Counties
Steven Lee ✉ Email Address	ZIP Codes: 10002, 10013, 10314	Counties: Manhattan, Richmond Providers: Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior Empire Health Manhattan Providers, CAIPA Staten Island Providers

Upstate Regions:

Name	Coverage Area	Assigned Providers
Jane Sanderson ✉ Email Address	Counties: Dutchess, Saratoga, Schenectady, Washington	Albany County Providers: Whitney Young, Northern Medical Group
Barbara Bentley-Morrill ✉ Email Address	Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont	Providers: All Vermont Providers, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical
Jaime Laube ✉ Email Address	Counties: Orange, Putnam, Rensselaer, Sullivan, Ulster	Providers: Hudson Valley Regional Community Health. Montefiore Medical Center, Union Community Health Center
Penny Patterelli ✉ Email Address	Counties: Oneida, Onondaga, Otsego, Schoharie	IPA: Trinity Health Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC. Other: Family Care Medical Group, Crouse Medical Practice, Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
Nicole Heldson ✉ Email Address	Counties: Genesee, Livingston, Niagara, Ontario, Orleans, Wyoming	IPA: GLIN Providers: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians, Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center
Sarah Freyer ✉ Email Address	Counties: Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence	Providers: St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
Maureen Hudson ✉ Email Address	Erie County	IPA: CIPA (Catholic Medical Partners) Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group
Christine Santiago ✉ Email Address	Counties: Allegany, Cattaraugus, Chautauqua, Chemung, Steuben, Yates	IPA: Primary Care IPA Providers: Family Health Medical Services, PLLC, Highgate Medical Group, PC., Northeast Medical, PC, Kenmore Family Medicine, Wheatfield Pediatrics, Delaware Pediatrics, Buffalo Pediatrics Other: Jones Memorial Hospital , Jones Memorial Services (U of R) Jamestown Pediatric , Southern Tier Pediatrics, Great Lakes Physicians Practice, PC, Community Inclusion Inc, Keuka Family Practice, Wayland Family & Sports Med, Gurdeep Kundlas, MD, Arnot Health UPMC of Chautauqua, Soldiers & Sailors
Christine Jendraszek ✉ Email Address	Various Counties	IPA: CINQ Upstate and Downstate Providers: AEHS, INC.,Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC. Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group
Robert Chantra ✉ Email Address	Counties: Monroe, Wayne	IPA: GRIPA, Guthrie Providers: Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital
Nicole Lloyd ✉ Email Address	Counties: Cayuga, Jefferson	IPA: Main Street Rural Providers: Auburn Community Hospital, all of Cayuga County and Jefferson County
Karen Yonkers-Santy ✉ Email Address	Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins	IPA: Cayuga Health Partners, FLIPA, NYSMG Providers: FLIPA- Family Health Network of CNY, Northern Oswego County Health Services Inc., Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group
Peter Stone ✉ Email Address	Counties: Broome, Chenango, Delaware, Lewis, Madison	IPA: Concordia Providers: United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital

Provider Quality News

National Health Center Week: Celebrating Heroes of Healthcare

8/2/2023 • Posted by Fidelis Care in In The Community

As a health insurance company committed to providing access to quality, affordable healthcare, Fidelis Care is proud to celebrate National Health Center Week from August 6 to 12. This annual event honors the vital role that Federally Qualified Health Centers (FQHCs) play in improving the health and well-being of underserved communities. During this week, we express our gratitude to the doctors and staff who work tirelessly to bridge the healthcare gap and ensure no one is left behind.

Federally Qualified Health Centers are community-based clinics that receive federal funding to deliver comprehensive primary care services in medically underserved areas. These centers serve as a lifeline for millions of individuals and families, including the uninsured and underinsured, homeless populations, and those living in rural or isolated regions. By removing barriers to access and providing affordable healthcare services, FQHCs address critical health disparities and promote preventive care, ultimately reducing the burden on emergency departments and hospital admissions.

FQHCs offer a wide range of services, including medical, dental, behavioral health, and pharmaceutical care. Their patient-centered approach ensures that everyone, regardless of socioeconomic status, receives compassionate and culturally competent care. They also partner with local organizations to enhance the overall well-being of their patients by offering nutrition workshops, education programs, and support for chronic disease management.

As National Health Center Week unfolds, we celebrate and honor the invaluable contributions of Federally Qualified Health Centers. By acknowledging their impact and pledging our support, we move closer to achieving health equity for all. Together, we can create a healthier future.

Fidelis Care is pleased to participate in several events across New York State celebrating National Health Center Week. Come visit us at one in your community:

Harmony Health - Westbury
682 Union Boulevard, Westbury, NY 11590
Wednesday, August 9, 1-4 PM

Harmony Health - Roosevelt
380 Nassau Road, Roosevelt, NY 11575
Thursday, August 10, Noon-3 PM

The Community Health Center of Richmond
235 Port Richmond Avenue, Staten Island, NY 10302
Monday August 7, Noon-3 PM

Westchester Community Health Center – Greenburgh
295 Knollwood Road, White Plains, NY 10607
Wednesday, August 9, 10 AM–3 PM

Westchester Community Health Center – Yonkers
30 South Broadway, Yonkers, NY 10701
Thursday, August 10, 10 AM–3 PM

Westchester Community Health Center – Mount Vernon
107 West 4th Street, Mount Vernon, NY 10550
Friday, August 11, 10 AM–3 PM

Sun River Health Center – Peekskill
1037 Main Street, Peekskill, NY 10566
Friday, August 11, 11 AM–4 PM

Morris Heights Health Center
85 West Burnside Ave, Bronx, NY 10453
Wednesday, August 9 and Thursday, August 10, 11 AM–4 PM

Charles B. Wang Health Center – Flushing
136-26 37th Avenue, Flushing, NY 11354
Saturday, August 12, 10 AM–3 PM

Charles B. Wang Health Center - Manhattan
Sara D. Roosevelt Park (Grand and Chrystie Streets)
Saturday, August 5, 10 AM-3 PM

Hometown HealthFest 2023
1044 State Street Schenectady, NY 12307
Thursday, August 10, Noon–3 PM

Columbia Memorial Hospital Medical Office
71 Prospect Avenue, Suite 130, Hudson, NY 12534
Wednesday, August 9, 10:00AM-1:00PM

Alice Hyde Medical Center (Lobby)
133 Park Street, Malone, NY 12953
Monday, August 7, 11:00 AM-1:00 PM

Greene Medical Arts
159 Jefferson Heights, Suite D-201 Catskill, NY 12414
Thursday, August 10, 10:00 AM-1:00 PM

Irongate Family Practice
3 Irongate Center, Glens Falls, NY 12801
Monday, August 7, 10:00AM – 12:00PM

Syracuse Community Health Center
1938 E Fayette St #2, Syracuse, NY 13210
Saturday, August 12, 10 AM-2 PM

East Hill Family Medical
Market Street Park
23 Market Street Auburn, NY 13021
Thursday, August 10, 12:30 PM-1:30 PM

Rochester Regional Health
International Plaza 828 N. Clinton Ave. Rochester, NY 14605
Wednesday, August 9, 3 PM-6 PM

Oak Orchard Health
7309 Seneca Rd. N., Hornell, NY 14843
Wednesday, August 9, 10 AM-2 PM

Oak Orchard Health
300 West Ave.Brockport NY 14420
Wednesday, August 9, 10 AM-2 PM

Oak Orchard Health
301 West Ave. Albion, NY 14411
Monday, August 7, 9 AM-2 PM

Oak Orchard Health
911 W. Center St. Medina, NY 14103
Monday, August 7, 11 AM-3 PM

Oak Orchard Health
81 South Main St. Warsaw, NY 14569
Tuesday, August 8, 9 AM-1 PM

Oak Orchard Health
319 West Main St. Batavia, NY 14020
Wednesday, August 9, 9 AM-1 PM

Oak Orchard Health
860 Main Rd. Corfu, NY 14036
Wednesday, August 9, 11 AM-3 PM

Oak Orchard Health
3384 Church St. Alexander, NY 14005
Friday, August 11, 10 AM-2P M

Chautauqua Center
704 Central Ave, Dunkirk, NY 14048
Tuesday, August 8, 10 AM-1 PM

Chautauqua Center
10th and Washington St, Jamestown, NY 14701
Thursday, August 10, 10 AM-1 PM

Community Health Center of Buffalo
34 Benwood Ave, Buffalo, NY 14214
Wednesday, August 9, Noon-4 PM

Community Health Center of Niagara
2715 Highland Avenue, Niagara Falls, NY 14305
Saturday, August 12. Noon-4 PM

Neighborhood Health Center

• Blasdell – 4233 Lake Avenue, Blasdell
• Mattina – 300 Niagara Street, Buffalo
• Northwest – 155 Lawn Avenue, Buffalo
• Riverway – 1569 Niagara Street, Buffalo
Wednesday, August 9, 10 AM-2 PM

Sun River Health
501 North Ocean Avenue, Patchogue, NY 11772
Friday, August 11, 11 AM-4 PM

Ryan Chelsea Clinton Community Health Center
645 10^th Avenue, New York, NY 10036
Friday, August 11, 10 AM–4 PM

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions.

Find out more

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

HEDIS® 2026 Toolkit

Adult Pocket Guide

Pediatric Pocket Guide

Quick Reference Guide

HEDIS® 2025 Toolkit

Adult Pocket Guide

Pediatric Pocket Guide

Quick Reference Guide