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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists
New York Regions:

Name Coverage Area Assigned Providers
 Yen Min Yau

✉ Email Address

Kings County CAIPA & Excelsior EmpireHealth Brooklyn Providers
 Zinaida Khavasova
✉ Email Address 
Various Counties in the NYC Region Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest

✉ Email Address

Various Counties in the NYS Region Bronx United IPA, Hudson Heights IPA

 Adebunmi (Bunmi) Browne

✉ Email Address

Various Counties in the NYC Region Balance Medical IPA
 Rui Kang (Ray) Lin

✉ Email Address

Queens County CAIPA & Excelsior EmpireHealth Queens Provider
 Rosemond Guillaume

✉ Email Address

Various Counties in the NYC Region AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
 Haneefah Mahdi

✉ Email Address

Richmond and Bronx Counties Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
 Robert Dean

✉ Email Address

Suffolk and Nassau Counties Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
 Kay Stewart-Benjamin

✉ Email Address

Kings County NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management

 Nadia Oleniak

✉ Email Address

Various Counties in the NYC Region Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
 Steven Lee

✉ Email Address

Manhattan and Richmond Counties Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill

✉ Email Address

Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
 Jaime Laube

✉ Email Address

Counties: Orange, Putnam, Sullivan, Ulster; Dutchess Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
 Christine Jendraszek

✉ Email Address

Various Counties in the Buffalo Region, Cattaraugus and Yates Counties CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC.  Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
 Karen Yonkers-Santy

✉ Email Address

Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
 Maureen Hudson

✉ Email Address

Erie and Chautauqua Counties

Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie IPA: Trinity Health
Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Nicole Heldson
✉ Email Address
Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians,  Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
 Nicole Lloyd

✉ Email Address

Cayuga and Jefferson Counties All Main Street Rural Providers, Auburn Community Hospital
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Peter Stone

✉ Email Address

Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
 Robert Chantra

✉ Email Address

Monroe and Wayne Counties Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News


Eating Disorders Awareness Week
2/26/2024 • Posted by Dr. Nicole Belanger-Reynolds, Fidelis Care Medical Director in Health and Wellness, Mental Health, Women's Health

This year, Eating Disorders Awareness Week takes place from February 26 to March 3. This week raises awareness and promotes understanding about eating disorders. It is a good time to offer help and provide resources for support.

Eating disorders are mental health problems that cause dangerous behaviors involving weight and food. These eating behaviors can cause serious health problems and sometimes result in death. Eating disorders can happen to anyone, but are much more common in women. Common eating disorders include anorexia, bulimia, and binge eating disorder.

  • Women with eating disorders outnumber men by about 6-10 to 1.
  • 9% of New Yorkers will have an eating disorder in their lifetime.
  • In the United States, there are 10,200 deaths per year as a direct result of an eating disorder. This means 1 death every 52 minutes.

Anorexia Nervosa

Individuals with anorexia nervosa have an intense fear of gaining weight. This can lead to eating too little food and exercising too much. It is a serious health problem that can increase the risk of early death. Individuals with anorexia often have a false body image, and they want to be thin despite already being underweight. A person with anorexia nervosa often looks very thin and may not act like themselves.

Behaviors may include:

  • Talking about weight or food all the time
  • Cutting food into small pieces or moving them around the plate instead of eating
  • Exercising all the time, even if hurt
  • Refusing to eat in front of others
  • Taking laxatives or diet pills

Health Risks

With anorexia nervosa, the body doesn’t get the energy that it needs from food, so it slows down and stops working normally.

Over time, anorexia nervosa can lead to:

  • Heart problems
  • Anemia
  • Thinning of the bones
  • Kidney stones or kidney failure
  • Lack of periods
  • For pregnant individuals: a higher risk for miscarriage, cesarean delivery, or having a baby with low birth weight

Signs and Symptoms

  • Dry, blotchy, or yellow skin covered with fine hair
  • Confusion, slow thinking, and/or poor memory
  • Thin, brittle hair and/or nails
  • Very sensitive to cold (wearing several layers of clothing to stay warm)
  • Loss of bone strength, muscle, and body fat
  • Feeling tired or slow
  • Sadness

Bulimia Nervosa

Bulimia nervosa is characterized by repeatedly eating very large amounts of food (binge eating) followed by purging behaviors including:

  • Forced vomiting
  • Using laxatives, enemas, or diuretics (water pills)
  • Exercising too much

The disorder is most common in adolescent girls and young women. Individuals with bulimia nervosa may be thin, overweight, or have a normal weight. They are usually aware that their eating pattern is abnormal and may feel afraid or guilty when they binge and purge.

Health Risks

Over time, bulimia can have negative impacts on the body.

  • Tooth decay (due to stomach acid when vomiting)
  • Stomach damage from overeating
  • Ulcers and other damage to the throat from vomiting
  • Severe dehydration
  • Electrolyte imbalance (certain levels in the blood get too high or too low, which can lead to heart attack or heart failure)
  • Irregular periods or not having periods, which can cause problems getting pregnant
  • Problems having bowel movements or damage to the intestines from laxative abuse

Signs and Symptoms

  • Irritated and sore throat
  • Very sensitive teeth
  • Acid reflux, constipation, and other gastrointestinal problems
  • Suddenly eating large amounts of food or buying large amounts of food that disappear right away
  • Often going to the bathroom right after meals
  • Throwing away packages of laxatives, diet pills, diuretics, or emetics (drugs that cause vomiting)

Binge Eating Disorder

Binge eating disorder is the most common type of eating disorder in the United States. People with binge eating disorder often feel out of control and eat a large amount of food in a short period of time (called a binge). Unlike other eating disorders, people who have binge eating disorder do not vomit or exercise too much. People with binge eating disorder are often overweight or obese.

Health Risks

Binge eating disorder can cause obesity. Obesity raises your risk for many serious health problems including:

  • Diabetes
  • Heart disease
  • High blood pressure
  • High cholesterol
  • Gallbladder disease
  • Problems with your menstrual cycle (which may make it harder to get pregnant)
  • Certain types of cancer

Signs and Symptoms

  • Eating faster than normal
  • Eating past the point of feeling full
  • Eating large amounts of food when not hungry, often alone
  • Feeling unable to control eating
  • Snacking, in addition to eating three meals a day
  • Overeating throughout the day
  • Feeling embarrassed or depressed about eating behaviors

Get Help for Eating Disorders

Eating disorders can be deadly due to various medical complications and the high risk of suicide. See your healthcare provider if you have concerns about an eating disorder.

Recovery from an eating disorder is an ongoing process. It is possible with professional treatment and support. Continued therapy, nutritional monitoring, and access to support networks is needed to prevent and treat relapses. The support of family and friends is also important during the recovery journey.

Acute eating disorder treatment can occur in various settings, depending on the severity of the individual's condition:

  • Inpatient hospital units
  • Residential treatment centers (individuals live temporarily at a medical facility)
  • Partial hospitalization programs (also called day programs)
  • Intensive outpatient programs (IOP)

Where do I get help?

The New York State Department of Health (NYSDOH) has funded partnerships in three areas of the state as Comprehensive Care Centers for Eating Disorders (CCCED):

Western New York - University of Rochester, School of Nursing and Golisano Children's Hospital at Strong Memorial Hospital

  • Eating Disorders Recovery Center of Western New York - The Place for Hope, Help, and Healing or
  • Call the Toll Free Hotline: 1-800-700-4673

Northeastern New York - Albany Medical Center and Four Winds Hospital of Saratoga

  • Northeast Comprehensive Care Center for Eating Disorders (NECCCED) or
  • Call 24 Hour Toll Free Hotline: 1-888-747-4727

Metropolitan New York - New York Presbyterian Hospital, New York Psychiatric Center and Schneider Children's Hospital of Long Island Jewish Medical Center

  • The Metropolitan Comprehensive Care Center for Eating Disorders (Metro NYCCCED) or
  • Call 24 Hour Toll Free Hotline: 1-877-669-2332

Sources:

https://www.samhsa.gov/mental-health/eating-disorders

https://www.womenshealth.gov/mental-health/mental-health-conditions/eating-disorders

https://www.health.ny.gov/diseases/chronic/eating_disorders/

https://omh.ny.gov/omhweb/resources/eating_disorders.html

https://www.health.ny.gov/diseases/chronic/eating_disorders/comprehensive_care_centers.htm

https://www.hsph.harvard.edu/striped/wp-content/uploads/sites/1267/2021/01/State-Report_New-York.pdf

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

Provider Tip Sheets - Quality

Quality

Adult Wellness Visit Tip Sheet

Behavioral Health Case Management Services Tip Sheet

Behavioral Health Follow-Up Measures

Breast Cancer Screening Tip Sheet

Child and Adolescent Well Care Visits Tip Sheet

Childhood Immunization Status Tip Sheet

Closing the Gap on Follow-Up Care After Discharge

Colorectal Cancer Screening Tip Sheet

Continuity of Care Tip Sheet

Controlling High Blood Pressure Tip Sheet

Depression Screening and Follow-Up for Adolescents and Adults

Flu Shot for Adults Tip Sheet

Follow-up Care for Children Prescribed ADHD Medication (ADD) Tip Sheet

Glycemic Status Assessment for Patients with Diabetes (GSD) Tip Sheet

HEDIS® Tip Sheet 2021 Antidepressant Medication Management (AMM)

HEDIS® Immunizations for Adolescents Combination 2 (IMA-2)

Importance of Chlamydia Screening Tip Sheet

Importance of Follow-Up Care for Mental Illness

Improving Cardiometabolic Health for Members with Diabetes Tip Sheet

Kidney Health Evaluation for Patients with Diabetes (KED) Tip Sheet

Low Back Pain Tip Sheet

Metabolic Monitoring for Children and Adolescents on Antipsychotics Tip Sheet

Patient Satisfaction Surveys Tip Sheet

Postpartum Depression Screening and Follow-up Tip Sheet

Preventive Cancer Screenings and Vaccines Tip Sheet

Primary Care Provider (PCP) Quality Tip Sheet

Psychiatric Collaborative Care Model

Smoking Cessation Provider Tip Sheet

Telehealth Guide for Health Home Care Managers

Telehealth Tip Sheet

Transitions of Care (TRC) Tip Sheet

Viral Load Suppression Tip Sheet

Well Child - Birth to 30 Months Well Care Visits Tip Sheet

Wellcare Partnership for Quality Program - 2026

Quality Policies

 

Latest Provider Bulletin

 


Provider Bulletin Archives ➔


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