Provider Quality

Provider-Quality

To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists

New York Regions:

Name	Coverage Area	Assigned Providers
Yen Min Yau ✉ Email Address	Kings County	CAIPA & Excelsior EmpireHealth Brooklyn Providers
Zinaida Khavasova ✉ Email Address	Various Counties in the NYC Region	Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest ✉ Email Address	Various Counties in the NYS Region	Bronx United IPA, Hudson Heights IPA
Adebunmi (Bunmi) Browne ✉ Email Address	Various Counties in the NYC Region	Balance Medical IPA
Rui Kang (Ray) Lin ✉ Email Address	Queens County	CAIPA & Excelsior EmpireHealth Queens Provider
Rosemond Guillaume ✉ Email Address	Various Counties in the NYC Region	AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
Haneefah Mahdi ✉ Email Address	Richmond and Bronx Counties	Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
Robert Dean ✉ Email Address	Suffolk and Nassau Counties	Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
Kay Stewart-Benjamin ✉ Email Address	Kings County	NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management
Nadia Oleniak ✉ Email Address	Various Counties in the NYC Region	Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
Steven Lee ✉ Email Address	Manhattan and Richmond Counties	Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill ✉ Email Address	Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer	Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
Jaime Laube ✉ Email Address	Counties: Orange, Putnam, Sullivan, Ulster; Dutchess	Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
Christine Jendraszek ✉ Email Address	Various Counties in the Buffalo Region, Cattaraugus and Yates Counties	CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC. Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
Karen Yonkers-Santy ✉ Email Address	Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester	FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
Maureen Hudson ✉ Email Address	Erie and Chautauqua Counties	Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
Penny Patterelli ✉ Email Address	Counties: Oneida, Onondaga, Otsego, Schoharie	IPA: Trinity Health Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC. Other: Family Care Medical Group, Crouse Medical Practice, Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
Nicole Heldson ✉ Email Address	Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung	GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians, Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
Nicole Lloyd ✉ Email Address	Cayuga and Jefferson Counties	All Main Street Rural Providers, Auburn Community Hospital
Penny Patterelli ✉ Email Address	Counties: Oneida, Onondaga, Otsego, Schoharie	Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC. Other: Family Care Medical Group, Crouse Medical Practice, Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
Peter Stone ✉ Email Address	Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence	United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
Robert Chantra ✉ Email Address	Monroe and Wayne Counties	Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News

What Are Sexually Transmitted Infections (STIs)?

4/4/2024 • Posted by Fidelis Care in Health and Wellness, Men's Health, Women's Health

Anyone can get a sexually transmitted infection (STI) by being sexually active. Not all STIs have symptoms. Screening is important because you may not know that you're infected. If you have an STI, get treatment right away. It can help to prevent harmful long-term effects. You may also prevent giving the STI to others.

How Are STIs Transmitted?

STIs are most commonly transmitted through sexual activity. Transmission can also occur through skin-to-skin contact with infected areas, sharing contaminated needles or syringes, and from mother to child during childbirth or breastfeeding. Without treatment, STIs can cause serious health problems like not being able to get pregnant (infertility), permanent brain damage, heart disease, cancer, and even death. If you think you have been exposed to an STI, you and your sex partner(s) should visit a health clinic, hospital, or primary care provider (PCP) for testing and treatment.

What Are Symptoms of STIs?

Not everyone with an STI will have symptoms, especially in the early stages of infection. Symptoms can vary. Symptoms may include:

Sores or bumps on the genitals
Painful or burning urination
Discharge from the penis
Unusual or odorous vaginal discharge
Unusual vaginal bleeding
Pain during sex

Diagnosis

Tests can find the cause of STI symptoms. They can also find STIs without symptoms. Ask your PCP about:

Blood tests
Urine samples
Fluid samples

To find an STI provider, please visit the New York State Department of Health (NYSDOH) Provider Directory. Find additional resources from NYSDOH here.

Treatment

Talk to your PCP about treatment for STIs. Depending on your condition, your PCP might recommend:

Antibiotics, which can cure STIs such as gonorrhea, syphilis, chlamydia and trichomoniasis
Antiviral drugs, which can prevent a viral infection (like herpes or human immunodeficiency virus (HIV) from getting worse

Always follow your PCP’s directions when taking medications.

Click here to learn more about STIs.

Sources

https://www.mayoclinic.org/diseases-conditions/sexually-transmitted-diseases-stds/symptoms-causes/syc-20351240

https://www.mayoclinic.org/diseases-conditions/sexually-transmitted-diseases-stds/diagnosis-treatment/drc-20351246

https://www.mayoclinic.org/diseases-conditions/sexually-transmitted-diseases-stds/in-depth/std-testing/art-20046019

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions.

Find out more

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

HEDIS® 2026 Toolkit

Adult Pocket Guide

Pediatric Pocket Guide

Quick Reference Guide