Fidelis Care and Upstate Family Health Center Partner on Insurance Renewal Education Event
10/2/2023
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Posted by Fidelis Care
Fidelis Care and health care provider Upstate Family Health Center recently partnered for an event aimed at educating the public about a major change in the health insurance renewal process.
At the start of the COVID-19 pandemic, the federal government provided New York State with additional federal funding to keep individuals covered under Medicaid, Child Health Plus, Essential Plan, and Managed Long Term Care. Those individuals now need to act to keep their health insurance.
About nine million New Yorkers with Medicaid, Child Health Plus, Essential Plan, and Managed Long Term Care coverage, including nearly 4,600 Upstate Family Health Center patients and two million Fidelis Care members, may be impacted by the change.
To raise awareness and encourage members and patients to act, Fidelis Care and Upstate Family Health Center held a special renewal information event at Upstate Family’s Utica location. Megan Woodward, Fidelis Care Vice President of Retention, and Jaime Oot, Upstate Family Health Center’s Director of Administration, spoke about the importance of people maintaining their health coverage.
Woodward said, “The main thing we hear from people across the state is a general sense of confusion, stress, or worry about renewals. People rely upon their health insurance and are fearful about losing it. If you have questions or need help renewing, we have representatives ready to assist. Call us, visit us online, or check out a Fidelis Care community-based office or StreetSide RV stop in your area. We spend as much time as needed to walk people through the process with patience and compassion.”
Oot said, “We have a large population of patients who have Fidelis Care as their insurance provider. Getting them renewed in a timely manner helps greatly with the continuity of care they receive here at Upstate Family Health Center.”
Those interested in learning more about health insurance renewals can visit the Fidelis Care website at fideliscare.org/renew or call 1-866-435-9521 (TTY: 711) Monday-Friday 8:30 AM to 6 PM.