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Welcome, Providers!

Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

A New Security Step Is Coming Soon

To help protect sensitive information and meet New York requirements, we're adding multi-factor authentication (MFA) to the Wellcare and Fidelis Care provider portals. It's a quick, familiar verification step that makes signing in more secure while keeping the process simple.

Check out details about the upcoming login update.


LATEST NEWS


8/1/2025 • Posted by Provider Relations
Fidelis Care would like to announce a new Explanation of Benefit (EOB) adjustment reason code that will be applied to claims where Fidelis Care has received a primary carrier payment.
8/1/2025 • Posted by Provider Relations
As part of our ongoing Payment Integrity Program, a new initiative will begin September 1, 2025.
8/1/2025 • Posted by Provider Relations
The following section of the Fidelis Care authorization grids have been updated effective September 1, 2025.
7/30/2025 • Posted by Provider Relations
Fidelis Care will host three Provider Office Hours in August 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
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Latest Provider Bulletin

 


Provider Bulletin Archives ➔


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Provider Bulletin Archives

Assisting providers in staying abreast of the latest trends, policies, and studies.

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission.