The Fidelis Care Blog

Hispanic Heritage Month is important to me because it gives me the opportunity to celebrate my culture, my roots, and the values that have shaped who I am. It is a time to recognize the contributions of Hispanic communities while also reflecting on the experiences, traditions, and sense of family that have guided me throughout my life. I moved to Rochester, NY more than 32 years ago, and since that time, helping people in my community has been an important part of my life and work. I have always believed that serving others is one of the most meaningful ways to

Too many teens and young adults struggle in silence with suicidal thoughts or behaviors. Often, these feelings are hidden, and concerns go unspoken, even when we sense someone is struggling. A caring conversation can make a real difference. That’s why Fidelis Care partners with The Jed Foundation (JED), a leading nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults. September is Suicide Prevention Awareness Month, and JED is here to help with resources and guidance. By joining JED’s It’s OK to Say Suicide campaign, you can make a difference. Here are JED’s top five tips

Start Small You do not have to change everything at once. Choose one healthy habit to focus on this week and build from there. Over time, small, consistent steps can lead to better health, more energy, and greater well-being. Healthy Aging Month in September is a time to think about building simple habits that help you stay active, connected, and independent. In observance of the month, here are some simple ways to support your health at every age. Move Your Body Every Day Regular movement supports

What is ovarian cancer? Ovarian cancer is one of the deadliest cancers for women. There are different types of ovarian cancer but the most common type starts in the cells on the outside of the ovary. How common is ovarian cancer? Ovarian cancer is the second most common gynecologic cancer in the United States. The American Cancer Society estimates that there will be more than 21,000 new cases of ovarian cancer and more than 12,000 deaths from ovarian cancer in 2026. What are the symptoms of ovarian cancer? There is no single group of symptoms that clearly point to ovarian cancer, but common symptoms include:

As summer comes to a close, families are getting ready for a new school year. Here are steps parents and caregivers can take to help children feel physically, emotionally, and mentally prepared for the year ahead. Safety First Whether walking, biking, or riding the bus, children should know how to get to and from school safely. Remind children to follow traffic signals, use crosswalks, and stay alert. Children who ride bikes should wear a properly fitted helmet. Reflective clothing or accessories can help children be seen when it is dark outside. Younger children may need an adult to go with them, while older

National Pharmacy Week, October 18-24, celebrates pharmacy professionals and the important role they play in helping people get and use their medications safely and effectively. At Fidelis Care, our pharmacy team supports our members, providers, and care teams by helping to improve health outcomes through medication management, clinical expertise, and compassionate service. In observance of National Pharmacy Week, we spoke with four members of our pharmacy staff about their journey and the impact of pharmacy professionals everywhere. Bryan D., Pharm.D., Fidelis Care Clinical Pharmacist Fidelis Care: What inspired you to enter the pharmacy field as a career? Bryan: I know it sounds cliché,

To facilitate the timely processing of provider demographic and termination requests, and to ensure appropriate member notification, Fidelis Care would like to remind providers of the required submission timeframes and methods.

To ensure that claims for EVV-applicable services are supported by a valid Electronic Visit Verification (EVV) record prior to payment, this guidance outlines billing requirements, verification processes, denial criteria, and provider responsibilities.

Annual cultural competency training for participating providers is required by the New York State Department of Health.

Access to quality care is essential to reducing health disparities and improving the quality and length of life for all New Yorkers.