Welcome, Fidelis Care Members!

We are proud to be your healthcare partner and want to help you access essential health benefits and services to keep you as healthy as possible.

Here’s how to get started:

Step 1: Sign Up for Our Member Portal

The Member Portal is the easiest and most secure way to access information about your plan. With 24/7 access to your Fidelis Care account, you can pay your monthly premium, request and print new ID cards, and access your plan documents. To create a secure online member account, visit members.fideliscare.org and click “Register.”

Step 2: Fill Out Your Health Risk Assessment

You can complete this brief survey on the Member Portal. The answers you provide will help us serve you better and get you connected to whatever services you may need.

Step 3: Review Your Plan Documents

You can access your Summary of Benefits and Coverage,Subscriber Contract, and other important plan documents by logging into the Member Portal. The Summary of Benefits and Coverage outlines some of your plan’s key benefits, and explains how much they could cost. The cost examples are estimates only, and serve as a guide for how your particular plan might cover different conditions; not the exact dollar amount you will pay. Visit fideliscare.org/costcalculator to find a treatment cost calculator, providing you with estimates that cover other conditions and services. Your Subscriber Contract provides a full description of the services included in your benefit package, as well as cost information for those services. 

Step 4: Choose a Primary Care Provider
Fidelis Care is committed to ensuring you have access to the preventive care and screenings you need to stay healthy. To ensure that access, we recommend you select a Primary Care Provider (PCP), even if your plan does not require one. If you already have a PCP who is in the Fidelis Care network, then that provider should have been automatically assigned as your PCP. You can review, select, or change your PCP from your  Member Portal account. 

To find PCPs near you, use our Find a Doctor tool. If you need help finding a doctor or choosing your PCP, call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711.

Pharmacy Benefits

For members with pharmacy coverage, your benefits are covered through CVS Caremark. Visit the CVS Caremark website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register.

Dental Benefits

For members with dental coverage, your benefits are covered through DentaQuest. Visit the DentaQuest website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register. 

Vision Benefits

For members with vision coverage, your benefits are covered through Davis Vision. Visit the Davis Vision website to register. 

To review Fidelis Care's best practice guidelines for healthy vision, click HERE



Fidelis Care Partners with Schools in New York State to Participate in National No One Eats Alone Day
2/19/2021 • Posted by Fidelis Care

February 18, 2021 (Long Island City, NY) No One Eats Alone® Day (NOEAD), a positive prevention initiative to promote inclusion among students, was celebrated virtually this year on February 12 with the local help of Fidelis Care, a health plan serving more than 2.3 million members across New York State.

More than 230 students from Big Cross Street Elementary School in Glens Falls (Warren County) participated in fun and engaging activities led by Fidelis Care representatives and local educators. The program focused on teaching students about social isolation and the negative impact it can have on health and academic performance. Across the country, more than 2,500 students participated in similar NOEAD events.

Fidelis Care is also partnering with Roosevelt Middle School and Milton L. Olive Middle School in Long Island to host virtual No One Eats Alone Day events on March 5 and March 8, respectively.

Created by the nonprofit Beyond Differences™, No One Eats Alone Day underscores the impact social isolation can have on students – especially during the COVID-19 pandemic. Through No One Eats Alone Day, students have shown that if they are given the tools, they will stand up for others as empathetic and caring activists - not passive bystanders.

“Fidelis Care is committed to supporting the health and well-being of children of all ages across the state,” said Pam Hassen, Chief Member Engagement Officer. “We’re proud to work with local schools on this important initiative, and grateful for the opportunity to impact the lives of students, families, and communities.”

"The pandemic has given us all a taste of social isolation and the desire to feel connected,” said Laura Talmus, co-founder and executive director of Beyond Differences. “Students and teachers need No One Eats Alone - now more than ever - to continue changing the culture in middle schools to be a more welcoming place for everyone regardless of their differences.”

Beyond Differences is sponsored by the Centene Charitable Foundation

About Fidelis Care:
Fidelis Care is a mission-driven health plan offering quality, affordable coverage for children and adults of all ages and at all stages of life. With more than 2.3 million members statewide, Fidelis Care believes that all New Yorkers should have access to affordable, quality health insurance. For more information, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org.

Contact: MediaInquiries@fideliscare.org


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Member Resources

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Family Planning

Learn more about updates to Fidelis Care’s family planning coverage starting January 1, 2019. 

Important Information on Coverage Decisions

Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on many health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage. 

Fidelis Care does not reward providers or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff based on decisions that promote underutilization of services. 

Fidelis Care is committed to ensuring that members have the care and services they need. 

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