Member
Providers
Shop For a Plan

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


11/19/2025 • Posted by Fidelis Care • in Corporate News, Member News
LONG ISLAND CITY, NY (November 19, 2025) In observance of National Rural Health Day November 20, Fidelis Care, a statewide health plan with more than 2.4 million members in New York and a Centene Corporation company, has awarded $130,000 in Here for Your Health rural health grants. The grants are aimed at supporting healthcare providers and community-based organizations that imagine and create innovative solutions to increase preventive care in rural communities across New York State.
11/7/2025 • Posted by Fidelis Care • in Corporate News, Member News
LONG ISLAND CITY, N.Y., Nov. 7, 2025 – Ambetter from Fidelis Care — offered by Fidelis Care, a Centene Corporation company — will offer a variety of affordable health insurance plans to New York residents in 56 counties for plan year 2026. The open enrollment period for the NY State of Health (the New York State Based Exchange) runs from Nov. 1, 2025, through Jan. 31, 2026. Enroll by Dec. 15, 2025, for coverage starting Jan. 1, 2026.
10/24/2025 • Posted by Fidelis Care • in Corporate News, Member News
LONG ISLAND CITY, NY (October 24, 2025) Fidelis Care, a statewide health plan with more than 2.4 million members in New York State and a Centene Corporation company, has awarded $130,000 in food security grants to 10 providers and community organizations across New York State. The grants aim to fund programs that support innovative programs in food security and Food Is Medicine (FIM) practices. The FIM approach integrates access to nutritious food into healthcare delivery to prevent, manage, or treat diet-related diseases. Food Is Medicine programs are increasingly recognized by healthcare professionals and supported by Fidelis Care as essential to improving health outcomes, lowering healthcare costs, and promoting health equity by addressing nutritional disparities and chronic disease in underserved populations.
Older Articles




Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment