Member
Providers
Shop For a Plan

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


Dr. Martin Luther King Jr. Day: Building a Healthier, Fairer Future
1/16/2026 • Posted by Dr. Jermel J. Hawkins, Jr., Fidelis Care Senior Medical Director in Diversity, Equity and Inclusion, Health-Related Social Needs

Every year on the third Monday in January, we honor Dr. Martin Luther King Jr., a leader who fought for justice and equality for all. His dream wasn’t just about civil rights, it was also about making sure everyone has the same chance to live a healthy life.

Dr. King once said, “Of all the forms of inequality, injustice in health is the most shocking and inhuman.” He saw that many people, especially in poor and minority communities, didn’t have access to good healthcare. He believed that health is a basic human right.

Health equity means everyone should have a fair shot at being healthy. But things like where you live, your job, or whether you have transportation can make it harder to get care. These challenges are called health-related social needs, and they affect millions of people every day.

Dr. King worked to change these conditions by focusing on big issues like housing, jobs, and education. He also supported the Medical Committee for Human Rights, a group that helped people in need, especially those fighting for civil rights.

His message is clear: health isn’t just about doctors and hospitals. It’s about creating communities where everyone has access to safe homes, good schools, and job opportunities. When we work together to remove barriers, we move closer to the world that Dr. King dreamed of, a world where fairness and health go hand in hand.

This MLK Day, let’s honor his legacy by continuing the fight for health equity. Together, we can make his dream a reality.


Additional Resources

Health-Related Social Needs

Social Care Network



Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment