Provider Quality

Provider-Quality

To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists

NYC Region:

Name	Coverage Area	Assigned Counties and/or Providers
Brianni Blue Loftlin ✉ Email Address	Brooklyn County: 11201, 11203, 11205, 11206, 11207, 11212, 11217, 11211, 11213, 11221, 11226, 11220, 11237, 11238, 11239, 11243, 11249	Brooklyn County
Yen Min Yau ✉ Email Address	ZIP Codes: 11220, 11204, 11214, 11229	Kings County Providers: CAIPA & Excelsior Empire Health Brooklyn Providers
Zinaida Khavasova ✉ Email Address	Kings County: 11219, 11223, 11224, 11229, 11235, 11230, 11204, 11209, 11214, 11228, 11232, 11210,11239, 11218	Kings County Providers: Maimonides, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook)
Michael Gayle ✉ Email Address	All ZIP Codes in the Bronx except for providers/groups assigned to an IPA (Balance, Bronx United)	Bronx County Providers: Boston Children's Health Physicians (Westchester County), Northwell (All Affiliated TINs)
Stanley Laforest ✉ Email Address	ZIP Codes: 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10038, 10039, 10040, 10041, 10044, 10047, 10048, 10128	Various Counties
Adebunmi (Bunmi) Browne ✉ Email Address	Various ZIP Codes	Providers: Balance Medical IPA
Osaruyi Eduwen ✉ Email Address	Queens County ZIP Codes: 11101, 11102, 11103, 11104, 11105, 11106, 11368, 11369, 11370, 11371, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385	Queens County
Rui Kang (Ray) Lin ✉ Email Address	Queens County ZIP Codes: 111354, 11355	Queens County Providers: CAIPA & Excelsior Empire Health Queens Provider
Rosemond Guillaume ✉ Email Address	ZIP Codes: 11365, 11366, 11367, 11411, 11412, 11413, 11414, 11415, 11421, 11422, 11430, 11433, 11434, 11435; 11416, 11417, 11419, 11420, 11423, 11426, 11427, 11428, 11429, 11432, 11418, 11436, 11691, 11692, 11693, 11694, 11697	Various Counties
Taylor Panzarella ✉ Email Address	Rockland and Westchester Counties: 10977, 10952, 10956, 10901, 10954, 10965, 10980, 10970, 10960, 10989, 10927, 10994, 10923, 10920, 10962, 10983, 10913, 10993, 10974, 10984, 10986, 10968, 10964, 10976, 10931, 10911, 10982, 10701, 10801, 10573, 10705, 10583, 10550, 10704, 10562, 10598, 10710, 10558, 10566, 10557, 10708, 10552, 10703, 10567, 10605, 10543, 10591, 10603, 10805, 10549, 10580, 10804, 10538, 10606, 10528, 10514, 10530, 10803, 10604, 10553, 10570, 10536, 10601, 10520, 10707, 10522, 10523, 10595, 10510, 10709	Rockland and Westchester County
Haneefah Mahdi ✉ Email Address	Richmond County ZIP Codes: 10301, 10302, 10303, 10304, 10305, 10304, 10305, 10306, 10307, 10308, 10309, 10310, 10311, 10312, 10313, 10314	Richmond County Providers: Amboy Medical Practice, Bon Secours, NYC Health & Hospitals, Refuah Health Center
Leidy Mejia ✉ Email Address	Nassau County ZIP Codes: 11096, 11509, 11510, 11516, 11518, 11520, 11550, 11552, 11553, 11554, 11555, 11557, 11558, 11559, 11563, 11565, 11566, 11570, 11572, 11575, 11580, 11581, 11598, 11709, 11710, 11756, 11758, 11762, 11783, 11793,11001, 11020, 11021, 11023, 11024, 11030, 11040, 11042, 11050, 11501, 11507, 11514, 11530, 11542, 11545, 11548, 11560, 11568, 11576, 11577, 11579, 11590, 11596, 11714, 11732, 11735, 11753, 11771, 11791, 11797, 11801	Nassau County
Robert Dean ✉ Email Address	Suffolk County ZIP Codes: 11720, 11721, 11724, 11725,11729;11731, 11733, 11738, 11740, 11741, 11742, 11743, 11746, 11747, 11754, 11757, 11763, 11764, 11766, 11768, 11769, 11776, 11777, 11778, 11780, 11782, 11784, 11786, 11787, 11788, 11790, 11794, 11901, 11930, 11931, 11933, 11934, 11935, 11937, 11939, 11940, 11941, 11942, 11944, 11946, 11948, 11949, 11950, 11951, 11952, 11953, 11954, 11701, 11702, 11703, 11704, 11705, 11706, 11707, 11708, 11709, 11713, 11715, 11716, 11717, 11718, 11722, 11727, 11750, 11751, 11752, 11755, 11767, 11772, 11779, 11789, 11792, 11795, 11796, 11798, 11955, 11957, 11958, 11959, 11961, 11962, 11963, 11964, 11965, 11967, 11968, 11970, 11971, 11975, 11976, 11977, 11978, 11980	Suffolk County
Kay Stewart-Benjamin ✉ Email Address	Kings County: 11238, 11212, 11234, 11236	Kings County Providers: NYU and Affiliates, NYPHS and Affiliates, Mount Sinai and Affiliates
Nadia Oleniak ✉ Email Address	ZIP Codes: 02886, 06484, 06518, 07020, 10002, 10003, 10006, 10007, 10010, 10013, 10016, 10017, 10019, 10027, 10023, 10025, 10029, 10032, 10034, 10036, 10037, 10075, 0301, 10304, 10305, 10312, 10451, 10452, 10455, 10457, 10458, 10459, 10461, 10462, 10463, 10464, 10466, 10469, 10508, 10523, 10604, 10952, 11042, 11102, 11103, 11104, 11203, 11204, 11206, 11207, 11208, 11209, 11210, 11212, 11213, 11214, 11215, 11216, 11218, 11219, 11220, 11223, 11224, 11226, 11228, 11229, 11230, 11234, 11235, 11236, 11237, 11238, 11354, 11355, 11358, 11360, 11361, 11362, 11364, 11365, 11368, 11372, 11373, 11374, 11375, 11377, 11385, 11411, 11416, 11418, 11419, 11423, 11427, 11432, 11435, 11436, 11691, 11772, 11940	Various Counties
Steven Lee ✉ Email Address	ZIP Codes: 10002, 10013, 10314	Counties: Manhattan, Richmond Providers: Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior Empire Health Manhattan Providers, CAIPA Staten Island Providers

Upstate Regions:

Name	Coverage Area	Assigned Providers
Jane Sanderson ✉ Email Address	Counties: Dutchess, Saratoga, Schenectady, Washington	Albany County Providers: Whitney Young, Northern Medical Group
Barbara Bentley-Morrill ✉ Email Address	Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont	Providers: All Vermont Providers, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical
Jaime Laube ✉ Email Address	Counties: Orange, Putnam, Rensselaer, Sullivan, Ulster	Providers: Hudson Valley Regional Community Health. Montefiore Medical Center, Union Community Health Center
Penny Patterelli ✉ Email Address	Counties: Oneida, Onondaga, Otsego, Schoharie	IPA: Trinity Health Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC. Other: Family Care Medical Group, Crouse Medical Practice, Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
Nicole Heldson ✉ Email Address	Counties: Genesee, Livingston, Niagara, Ontario, Orleans, Wyoming	IPA: GLIN Providers: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians, Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center
Sarah Freyer ✉ Email Address	Counties: Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence	Providers: St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
Maureen Hudson ✉ Email Address	Erie County	IPA: CIPA (Catholic Medical Partners) Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group
Christine Santiago ✉ Email Address	Counties: Allegany, Cattaraugus, Chautauqua, Chemung, Steuben, Yates	IPA: Primary Care IPA Providers: Family Health Medical Services, PLLC, Highgate Medical Group, PC., Northeast Medical, PC, Kenmore Family Medicine, Wheatfield Pediatrics, Delaware Pediatrics, Buffalo Pediatrics Other: Jones Memorial Hospital , Jones Memorial Services (U of R) Jamestown Pediatric , Southern Tier Pediatrics, Great Lakes Physicians Practice, PC, Community Inclusion Inc, Keuka Family Practice, Wayland Family & Sports Med, Gurdeep Kundlas, MD, Arnot Health UPMC of Chautauqua, Soldiers & Sailors
Christine Jendraszek ✉ Email Address	Various Counties	IPA: CINQ Upstate and Downstate Providers: AEHS, INC.,Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC. Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group
Robert Chantra ✉ Email Address	Counties: Monroe, Wayne	IPA: GRIPA, Guthrie Providers: Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital
Nicole Lloyd ✉ Email Address	Counties: Cayuga, Jefferson	IPA: Main Street Rural Providers: Auburn Community Hospital, all of Cayuga County and Jefferson County
Karen Yonkers-Santy ✉ Email Address	Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins	IPA: Cayuga Health Partners, FLIPA, NYSMG Providers: FLIPA- Family Health Network of CNY, Northern Oswego County Health Services Inc., Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group
Peter Stone ✉ Email Address	Counties: Broome, Chenango, Delaware, Lewis, Madison	IPA: Concordia Providers: United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital

Provider Quality News

Fidelis Care Awards More than $150,000 in Maternal Health Grants to Nine Organizations Across New York State

12/13/2023 • Posted by Fidelis Care in Corporate News, Member News

LONG ISLAND CITY, NY [December 13, 2024] – Fidelis Care, a statewide health plan with more than 2.5 million members in New York State and a wholly owned subsidiary of Centene Corporation, has announced the distribution of $158,000 in grants to nine not-for-profit organizations that support maternal health and wellness. The grants will assist community-based organizations that play a vital role in ensuring safe pregnancies and healthy babies – particularly for underserved, lower-income women and their families across New York.

A March of Dimes 2022 data report shows that one in nine babies born in New York State was premature, and one in 11 babies was of low birthweight. The preterm birth rate among Black women in New York is 58% higher than the rate among all other women.

The nine Fidelis Care maternal health grant recipients are:

Erie Niagara Area Health Education Center (AHEC), Erie and Niagara Counties
Healthy Baby Network/Perinatal Network, Monroe County
Life of Hope, Kings County
Maternal Infant Services Network of Orange, Sullivan, and Ulster Counties
MOMMAS House, Nassau County
Mom Starts Here, Rensselaer County
North Country Prenatal/Perinatal Council, Jefferson County
Oswego County Opportunities
Project Stork, Genesee County

“Fidelis Care is committed to ensuring expectant mothers get the care, services, and resources they need to have a healthy pregnancy and a healthy baby,” said Dr. Vincent Marchello, Fidelis Care Chief Medical Officer. “We are pleased to support these organizations and help them improve maternal health across their communities.”

The Erie Niagara Area Health Education Center’s Maternal Health Initiative in Buffalo aims to decrease healthcare disparities among the Medicaid-eligible population, specifically Black women. In collaboration with the Erie County Doula Task Force, Erie Niagara AHEC trains new doulas and conducts community and provider education sessions.

“Erie Niagara Area Health Education Center is truly thankful to receive a Fidelis Care maternal health grant,” said Madeline Ackley, Erie Niagara AHEC Birth Equity Project Manager. “The grant will provide additional support for the needs of mothers enrolled in our Birth Equity Project by connecting them with a doula, offering them continuous support, increasing educational opportunities, and addressing social determinants impacting their overall personal and familial health and well-being.”

Life of Hope in Brooklyn is a nonprofit organization that provides health and wellness offerings to the youth and immigrant populations, including a hub for pregnant and postpartum women.

“Life of Hope is honored to be a recipient of Fidelis Care’s maternal health grants,” said Dr. Christina Pardo, Life of Hope Director, Development and Strategic Planning. “We are grateful that Fidelis Care understands and appreciates the role that community-based organizations have in ensuring access to high quality care and services. Our partnership will allow us to provide an extra layer of targeted support to mothers with high-risk medical conditions.”

The Fidelis Care maternal health grant applications were open to not-for-profit organizations with 501(c)(3) status in New York State.

About Fidelis Care
Fidelis Care is a mission-driven health plan offering quality, affordable coverage for children and adults of all ages and at all stages of life. With more than 2.5 million members statewide, Fidelis Care believes that all New Yorkers should have access to affordable, quality health insurance. Follow us on LinkedIn at linkedin.com/company/fidelis-care, on Twitter at @fideliscare, Instagram at @fideliscare, and on Facebook at facebook.com/fideliscare. For more information, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org.

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Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

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