Welcome to Fidelis Care! 

We proudly welcome WellCare members to the Fidelis Care family, and look forward to serving you with the highest-quality care. We’ll work together with you and your providers to support your health and wellness. If you have questions at any time, your Member Services team is here to help. Call 1-888-FIDELIS (1-888-343-3547); TTY: 711.

Your satisfaction means everything. 


If you are a member of a WellCare Medicare plan, this change does not affect you. WellCare Medicare members should continue to use their WellCare ID card and visit the WellCare website and member portal.

Step 1: Sign Up for Our Member Portal

The Member Portal is the easiest and most secure way to access information about your plan. With 24/7 access to your Fidelis Care account, you can pay your monthly premium, request and print new ID cards, and access your plan documents. To create a secure online member account, visit members.fideliscare.org and click “Register.”

If you need information about claims or payments prior to June 1, 2020, please visit the WellCare member portal.

Step 2: Fill Out Your Health Risk Assessment

You can complete this brief survey on the Member Portal. The answers you provide will help us serve you better and get you connected to whatever services you may need.

Step 3: Review Your Plan Documents

You can access your Summary of Benefits and Coverage, Subscriber Contract, and other important plan documents by visiting our Member Resources page. These documents are also available in the Member Portal. The Summary of Benefits and Coverage outlines some of your plan’s key benefits, and explains how much they could cost. The cost examples are estimates only, and serve as a guide for how your particular plan might cover different conditions; not the exact dollar amount you will pay. Visit fideliscare.org/costcalculator to find a treatment cost calculator, providing you with estimates that cover other conditions and services. Your Subscriber Contract provides a full description of the services included in your benefit package, as well as cost information for those services. 

Step 4: Choose a Primary Care Provider
Fidelis Care is committed to ensuring you have access to the preventive care and screenings you need to stay healthy. To ensure that access, we recommend you select a Primary Care Provider (PCP), even if your plan does not require one. If you already have a PCP who is in the Fidelis Care network, then that provider should have been automatically assigned as your PCP. You can review, select, or change your PCP from your  Member Portal account. 

To find PCPs near you, use our Find a Doctor tool. If you need help finding a doctor or choosing your PCP, call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711. 

Pharmacy Benefits

For members with pharmacy coverage, your benefits are covered through CVS Caremark. Visit the CVS Caremark website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register.


Dental Benefits

For members with dental coverage, your benefits are covered through DentaQuest. Visit the DentaQuest website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register.


Vision Benefits

For members with vision coverage, your benefits are covered through Davis Vision. Visit the Davis Vision website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register. 


Member Rights and Responsibilities

General Statement of Member Rights and Responsibilities (PDF)


COVID-19 Information

FAQs and news concerning the COVID-19 coronavirus.


WellCare is now Fidelis Care!

WellCare is now Fidelis Care!

Member Portal

Log in or register to make make payments, print ID cards, choose or change a PCP, and much more.

Fidelis Care

WellCare is now Fidelis Care

Find a Doctor

Search for a medical professional, service, or facility in the Fidelis Care Network.

Fidelis Care

WellCare is Now Fidelis Care.

HealthyNOW

Read the latest member newsletter and browse the archives.