Fidelis Care provides the following services and programs for our Members:
A secure member portal where you can order new or additional member ID cards, change your primary care provider, check your claims history, and much more. All Fidelis Care members should use the button below to access the Member Portal.
Not on the member portal yet? Select 'Register' below to create an account and begin managing your profile.
Making your first payment as a new member? Select 'Pay First Premium' below to complete this first payment.
Visit our Pay Online page and make a SECURE payment for your monthly Fidelis Care premium:
Need help choosing your Primary Care Provider (PCP)*? We can help.
*Not required for Metal-Level Product or Essential Plan members.
Important Information on Coverage Decisions
As required by NCQA accreditation guidelines, Fidelis Care is providing the following information to employees, providers, and members.
Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on numerous health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage.
Fidelis Care does not reward practitioners or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff that would encourage decisions that result in underutilization of services.
Fidelis Care is committed to ensuring that members have the care and services they need.
Fidelis Care offers case management services to members by phone. Our Case Managers can provide support and assistance in identifying alternatives and resources when benefits have been exhausted. Case Managers are health professionals available to assist you in managing your health, learning more about your health or conditions, coordinating care with providers and receiving necessary services. To receive more information, please call Fidelis Care Clinical Services at 1-800-247-1441.