The Fidelis Care Blog

Today is National Fentanyl Awareness Day. This is a day to understand and protect our communities from the deadly threat of illegal fentanyl and counterfeit prescription pills. Fentanyl is a synthetic opioid that is stronger than morphine and heroin. It is used to medically manage severe pain, often after surgery or for some cancer patients. Illegal fentanyl causes overdose deaths. It is often mixed with other drugs, making them more potent and dangerous. It’s important to know how to prevent an overdose, recognize signs of an overdose, and what life-saving measures are available.

Fidelis Care and nonprofit maternal health organization Mom Starts Here recently partnered to open a Baby Item Network supplies closet at the Fidelis Care Utica Community Office. It’s free to all Medicaid recipients.

Fidelis Care opened its 2025 Veggies to Go produce giveaway season by distributing more than 150 bags of fresh fruits and vegetables at events hosted by Genesee ACE Employment in Batavia on March 15 and the Watertown YMCA on March 26. Veggies to Go addresses nutrition and food insecurity in urban and rural communities across New York State.

Measles cases are on the rise in the United States and Canada. Getting vaccinated for measles and other infectious diseases is the best protection. The measles-mumps-rubella (MMR) vaccine protects against measles, mumps, and rubella. Children should get two doses of the MMR vaccine, starting with the first dose at 12 to 15 months of age and the second dose at 4 through 6 years of age. If traveling, the Centers for Disease Control and Prevention (CDC) recommends infants 6–11 months old receive an early dose of the MMR vaccine. The child will still need to get the two regular doses to be fully protected.

April is Alcohol Awareness Month. It is a time to learn about alcohol use, its impact on health, and available resources. For some people, alcohol can become a serious health concern. Nearly one in 10 adults in the United States lives with Alcohol Use Disorder (AUD). AUD is a medical condition that affects brain chemistry, decision-making, and overall well-being. Recovery is possible, and help is available

As we approach the final quarter of the year, we’re entering a critical phase of the Continuity of Care (CoC) program. Our shared goal remains clear: to ensure patients receive timely, high-quality care while closing the most impactful clinical gaps by December 31.

Fidelis Care will host three Provider Office Hours in November 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.

When someone you care about finds out they have breast cancer, it can be scary and confusing—for them and for you. You might not know what to say or how to help. But just being there for them can make a big difference. Here are some simple and kind ways to support a loved one during this tough time.

Fidelis Care would like to remind providers of a postpartum visit incentive being offered through the New York State (NYS) Medicaid program and inform providers of extended claim submission dates.