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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


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Provider Quality News


1/31/2025 • Posted by Desiree H., Fidelis Care • in Diversity, Equity and Inclusion
February, recognized as Black History Month, serves as an opportunity for us to reflect and uplift one another. This month, we also recognize the strength, achievements, and contributions of individuals throughout history who paved the way for progress despite incredible adversity.
1/21/2025 • Posted by Xiaofang (Michelle) Z., Fidelis Care Retention Manager • in Diversity, Equity and Inclusion
Communities around the world celebrate Lunar New Year as a time of renewal, reflection, and togetherness. Lunar New Year is observed by millions across diverse cultures, including Chinese, Korean, Vietnamese, Mongolian, Malaysian, Singaporean, Thai, Filipino, and others. This vibrant holiday marks the beginning of a new lunar calendar cycle and is rich with traditions that emphasize family, prosperity, and good health. Fidelis Care celebrates the rich cultural heritage that shapes this holiday and recognizes its universal themes of wellness and connection.
1/17/2025 • Posted by Fidelis Care • in Diversity, Equity and Inclusion, Health-Related Social Needs
Every third Monday of January, we celebrate Dr. Martin Luther King Jr. Day to honor a monumental leader who fought for justice and equality. Dr. King strived to make sure everyone, no matter their background, has the same opportunities in life. This included having access to quality healthcare, which he believed was one of the most important ways to achieve fairness.
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Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment