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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


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Provider Quality News


2/24/2025 • Posted by Alexander Ford, DO, RD, Community Care Physicians Family Medicine Physician • in Diversity, Equity and Inclusion
As a family physician and registered dietitian, during Black History Month, I reflect on the various fearless trailblazers in healthcare and other sectors who broke barriers and overcame extraordinary obstacles to make my life possible. Access to healthcare and poor health literacy are still issues plaguing the Black community. Generally, patients desire a patient-doctor relationship where they feel comfortable sharing their personal and medical history. From my experiences, my Black patients prefer Black physicians; however, there is a severe shortage of Black physicians, which is another barrier to seeking care for many Black Americans.
2/17/2025 • Posted by Jeffrey P., Fidelis Care • in Diversity, Equity and Inclusion
February marks Black History Month. Historically, African Americans have been tremendous contributors to our country and achieved great strides in promoting diversity and inclusivity, despite facing many barriers. I am very proud to be a part of the community and honored that there is a month dedicated to my heritage and our contributions.
2/10/2025 • Posted by Sorraya Sampson, Urban League of Westchester County President and CEO • in Diversity, Equity and Inclusion
Black History Month is a profound opportunity to honor the resilience, brilliance, and contributions of the Black community throughout history. For me, as President and CEO of the Urban League of Westchester County (ULWC), this month is both a celebration and a call to action—a reminder of how far we’ve come and the urgent work that remains.
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Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment