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Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


Fidelis Care Hosts Free Unity Festivals Across New York State this Summer
5/27/2025 • Posted by Fidelis Care • in Health and Wellness, In The Community
To promote community health and wellness and the importance of staying connected with friends and neighbors, Fidelis Care has announced dates for its annual Unity street festival series. Beginning with the original “Unity in the Heights” event in 2011, the series has expanded across the state with a variety of local partners.
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AAPI Heritage Month: Leadership and Resilience
5/19/2025 • Posted by Dr. Li Lu, Rendr Group Physician • in In The Community
As a first-generation immigrant from China, I have lived in the beautiful United States for 24 years. For 18 of those years, my stethoscope has touched the heartbeat of New York City where nearly 15 percent of its population is of Asian heritage.
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AAPI Heritage Month: Honoring Heritage and Advancing Equity Through the Lens of Community Health
5/8/2025 • Posted by Jasmine Chen, Asian American Cultural Alliance, Inc. Founder • in In The Community
The Asian American Cultural Alliance, Inc. (AACA) is a not-for-profit organization dedicated to promoting cultural exchange, uplifting immigrant voices, and building bridges through community engagement. I launched AACA alongside two co-founders: Yang Qu, who leads our efforts in mental health awareness, and Yi Li, a dance studio owner who brought creative energy to the organization’s early vision. Together, we created a space where cultural heritage and community well-being are inextricably linked.
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Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 
Find out more

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materials, blog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment

 

Fall 2025 (PDF)