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Provider Quality

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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


Fidelis Care Partners with God’s Love We Deliver to Provide Nutritious, Home-Delivered Meals to Eligible Members
11/22/2021 • Posted by Fidelis Care • in Corporate News, Health and Wellness, In The Community
Fidelis Care announced today a partnership with God’s Love We Deliver, the New York City metropolitan area’s leading provider of medically tailored meals and nutrition counseling for people living with severe illness. Select clinical partners and primary care providers will refer eligible Fidelis Care members with chronic health conditions to receive home-delivered meals from God’s Love We Deliver free of cost, regardless of income. 
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Fidelis Care’s New Rego Park Community Office Opens to Serve Local Residents
7/27/2021 • Posted by Maria Ramirez • in Corporate News, In The Community
Fidelis Care is pleased to announce the opening of its newest Community Office at 95-01 63rd Drive in Rego Park, Queens. Conveniently located in a busy and diverse neighborhood near shopping, restaurants, and businesses, and with easy access to public transportation, the new office continues Fidelis Care’s more than 25-year commitment to serve local residents where they work and live.
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Fidelis Care Awards $10,000 Grant to New York City Police Athletic League (PAL)
7/1/2021 • Posted by Fidelis Care • in In The Community
Fidelis Care has awarded the New York City Police Athletic League (PAL) a $10,000 grant to help support recreational, educational, cultural and social activities throughout the year. The funds will help support approximately 20,000 kids across the five New York boroughs.
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Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 
Find out more

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materials, blog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment

 

Fall 2025 (PDF)