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HomeProvidersProvider ResourcesQuality Information

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


January Is Cervical Cancer Awareness Month
1/7/2022 • Posted by Dr. Thomas Raskauskas, Senior Medical Director at Fidelis Care • in Health and Wellness, In The Community, Women's Health
The main cause of cervical cancer is due to an infection called human papilloma virus (HPV) passed on by sexual contact. The virus causes the tissue cells to grow abnormally and turn into cancer.
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Fidelis Care Awards $25,000 Grant to Northwell Health
12/8/2021 • Posted by Fidelis Care • in Corporate News, In The Community
Fidelis Care has awarded Northwell Health a $25,000 grant to help support continued efforts targeting social determinants of health in diverse communities. The program is led by Northwell's Department of Community and Population Health.
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Fidelis Care Provides Nearly 14,000 Vouchers for Free Groceries This Holiday Season
12/7/2021 • Posted by Fidelis Care • in Corporate News, In The Community
Fidelis Care is once again providing vouchers for free groceries to help individuals and families across New York State have a hearty, healthy holiday meal. Nearly 14,000 vouchers, worth about $200,000, are being distributed to more than 900 agencies, schools, and organizations that partner with Fidelis Care statewide.
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Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 
Find out more

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materials, blog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment

 

Fall 2025 (PDF)