The Fidelis Care Blog

July is National Minority Mental Health Awareness Month. This observance shines a light on the unique challenges faced by Black, Hispanic, and other communities of color, while calling for action to improve access, trust, and quality of care. At La Casa de Salud, a Fidelis Care behavioral health grant recipient, we focus on the whole person. Mental health shapes how we think, feel, make decisions, and care for ourselves. When mental health is not supported, everything else becomes harder. The Reality: Need Is High, Access Is Not Mental health challenges are common, but care does not reach everyone equally. Black and Hispanic communities

Having open conversations about health can make a big difference and help break the stigma around asking for help or going to the doctor. Men’s Health Month is a perfect time to remind men and boys that taking care of both physical and mental health is important. Why Preventive Care Matters Many health problems can be treated more easily when they are found early. That’s why regular checkups and screenings are important. “A common myth I hear is, ‘If I feel fine, I don’t need to see a doctor,’” Senior Medical Director Dr. Jermel Hawkins said. “This is untrue. Many diseases are silent

Skin cancer often starts quietly. It may look like a small mole, a spot that does not heal, or a change in skin color. Most of the time, it does not hurt. That makes it easy to ignore. But skin cancer is the most common type of cancer in the world, and cases continue to rise. This is why awareness and early action matter. May is Skin Cancer Awareness Month. It is a time to remind people how common skin cancer is and how important it is to protect your skin and check it often. At Fidelis Care, this message aligns

May is National Stroke Awareness Month, a time to learn about stroke, its warning signs, and how it can be treated. Stroke is the fifth leading cause of death in the United States and a major cause of long-term disability. What is a stroke? A stroke happens when blood flow to the brain is blocked or reduced. The brain needs oxygen to work. Without oxygen, brain cells can be damaged or die within minutes. Who is at risk for a stroke? The risk of stroke goes up as people get older, but it can happen at any age. Family history can also play a

In honor of National Nurses Week, we celebrate the compassion, expertise, and dedication that nurses bring to the lives of our members and communities every day. At Fidelis Care, nurses are at the heart of our mission, advocating for better health, guiding members through care, and showing up with empathy when it matters most. This week, we spotlight six of our incredible nurses, who share their personal perspectives.     Mary Oyedijo RN, Senior Care Manager What inspired you to pursue a career in the nursing field? I was drawn to nursing because I’ve always felt called to protect, advocate, and serve. It’s one of the

Effective August 17th, 2026, Pre- and Post-Decision Peer-to-Peer (P2P) discussions will no longer result in reconsideration of inpatient and post-acute care authorization determinations. Any reconsideration of an adverse coverage determination will instead be managed exclusively through the formal appeals process.

Fidelis Care would like to remind providers of the importance of using the appropriate submission process when requesting an expedited authorization review.

To better protect information and meet state requirements, we’re adding an extra layer of security when you log in to the secure Wellcare and Fidelis Care provider portals. We know logging in is part of your daily workflow, and this update is designed to add security while keeping the process simple and familiar.

As you may be aware, Section 12006 of the 21st Century Cures Act, along with CMS guidance, required states to implement Electronic Visit Verification (EVV) for Personal Care Services by January 1, 2021, and for Home Health Care Services by January 1, 2023.

Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.