The Fidelis Care Blog

Skin cancer often starts quietly. It may look like a small mole, a spot that does not heal, or a change in skin color. Most of the time, it does not hurt. That makes it easy to ignore. But skin cancer is the most common type of cancer in the world, and cases continue to rise. This is why awareness and early action matter. May is Skin Cancer Awareness Month. It is a time to remind people how common skin cancer is and how important it is to protect your skin and check it often. At Fidelis Care, this message aligns

May is National Stroke Awareness Month, a time to learn about stroke, its warning signs, and how it can be treated. Stroke is the fifth leading cause of death in the United States and a major cause of long-term disability. What is a stroke? A stroke happens when blood flow to the brain is blocked or reduced. The brain needs oxygen to work. Without oxygen, brain cells can be damaged or die within minutes. Who is at risk for a stroke? The risk of stroke goes up as people get older, but it can happen at any age. Family history can also play a

In honor of National Nurses Week, we celebrate the compassion, expertise, and dedication that nurses bring to the lives of our members and communities every day. At Fidelis Care, nurses are at the heart of our mission, advocating for better health, guiding members through care, and showing up with empathy when it matters most. This week, we spotlight six of our incredible nurses, who share their personal perspectives.     Mary Oyedijo RN, Senior Care Manager What inspired you to pursue a career in the nursing field? I was drawn to nursing because I’ve always felt called to protect, advocate, and serve. It’s one of the

Everyone feels sad or worried sometimes. But there are times when our thoughts and feelings get in the way of our daily lives and we may need the help of a counselor or therapist. How to know if you need help It can be hard to tell when stress, sadness, or worry has become something you need help with. Consider reaching out for support if your feelings: Fidelis Care can help We want to make sure it's easy for Fidelis Care members to get care. We’ve added more providers to our list

As someone who immigrated from China to the United States as a teenager, Asian American and Pacific Islander (AAPI) heritage means resilience, adaptability, and the experience of growing up between two cultures. Learning a new language, navigating different expectations, and helping my family adjust shaped my perspective early on and taught me the value of empathy, patience, and hard work. My background has strongly influenced how I approach my work at Fidelis Care. Having seen firsthand the challenges faced by immigrant families, I'm especially mindful of the importance of clear communication, cultural sensitivity, and trust.

Annual cultural competency training for participating providers is required by the New York State Department of Health.

Fidelis Care has received notice from the Office of the Medicaid Inspector General (OMIG) of new compliance program requirements for Medicaid participating providers.

Access to quality care is essential to reducing health disparities and improving the quality and length of life for all New Yorkers.

Learning to swim is one of the most important skills a child can learn. Drowning is among the leading causes of death for children ages 1-4, with most of these incidents occurring in the family’s own pool. Luckily, children can start swim lessons as early as 6-12 months old. We know finding budget-friendly options can be challenging, so we’ve compiled a list of some of the free and discounted swim lesson options around New York State. Check in with your local YMCA or parks department for additional help. Free/Discounted Swim Lesson Resources: City Swim Project, based in Buffalo, offers free swim lessons

Effective August 1, 2026, Fidelis Care will implement a new pre-pay claims review process for certain claims that may involve Third-Party Liability (TPL) or Workers' Compensation coverage. This initiative is designed to help ensure claims are billed to the appropriate payer and processed accurately.