The Fidelis Care Blog

March is Social Work Month, a time to recognize the dedication, compassion, and expertise of social workers who make a difference in the lives of individuals, families, and communities. At Fidelis Care, our social workers play a vital role in supporting members through life’s challenges, connecting them to resources, and advocating for their well-being. To celebrate their impact, we sat down with five of our incredible social workers to learn more about their experiences, what inspires them, and how they approach this important work every day.   What inspired you to enter social work as a career?   Maura Conway, Senior Care Manager: My

The Alex House Project would like to take a moment to highlight the impact of our partnership with Fidelis Care during Black History Month, and the visible results of this partnership in the lives of the low-income young parents we serve. Most of our population at TAHP are young Black mothers who come from some of the most underserved demographics in New York City, and who find themselves facing a host of unknowns as they begin their parenting journey. Partnering with Fidelis Care has enabled TAHP to further our reach in this community and assist them in ways that will shape the

  When people think about eating disorders, they often imagine only one kind of person—usually a very thin teenage girl. But that picture is not true. Eating disorders can affect anyone. They affect kids, adults, older people, men, women, and people of all shapes, sizes, and backgrounds. What is an eating disorder? An eating disorder is an illness that affects how someone eats, thinks about food, and feels about their body. Eating disorders are not a choice; they are a serious health problem that requires care and support. Eating disorders do not care about: Age Gender Body size Race or culture Who someone loves

Lunar New Year arrives with the vibrant energy of the Year of the Horse. Beginning on February 17, 2026, it will be celebrated across Asian communities around the world. This festival marks a meaningful moment of renewal as people travel great distances to reunite with their families and honor long-standing traditions. They share hopes that the year ahead will be fulfilling and prosperous.

The Fort Drum Regional Health Planning Organization (FDRHPO) has successfully completed its one-year pediatric oral health pilot program, funded by a Fidelis Care rural health innovation grant focused on preventive care. The initiative, launched to address persistent barriers to pediatric dental care in the North Country, resulted in substantial increases in preventive oral health services and education.

National Poison Prevention Week March 15-21. It’s a good time to talk about an important but often overlooked safety issue: accidental poisoning. Many poison emergencies happen at home, and adults can help prevent them. Here are a few simple steps to protect you, your children, and your loved ones. Common Poison Risks at Home Poisoning can happen when everyday items are used the wrong way or stored unsafely. Common causes include: Medications, both prescription and over the counter Cleaning products and laundry pods Pesticides and bug sprays Alcohol and vaping liquids Carbon monoxide from gas appliances Even small amounts of these items can

To help prevent claim denials and payment recoupments, Fidelis Care would like to remind providers of billing requirements for practitioner administered drugs (PADs) that are covered under the NYRx pharmacy benefit.

Providers, please remember to review content available in Provider Access Online (Fidelis Care's secure Provider Portal) and the rest of this Provider section of the Fidelis Care website.

We are committed to making it easier for providers to access the information and tools they need to support our members. Based on feedback and ongoing review, we are making several updates to the Provider section of fideliscare.org.

During Women’s History Month, Fidelis Care is proud to recognize our 2026 Women of Impact. These leaders and changemakers strengthen our communities every day and help expand opportunities, uplift families, and inspire meaningful progress. We celebrate them for the dedication and compassion that help move our mission forward.   Xiomara Castro  Site Director, Westchester Community Health Center-Yonkers  Xiomara Castro is dedicated to expanding access to quality, preventive healthcare in the Yonkers community. As Site Director of Westchester Community Health Center, she ensures patients receive comprehensive care that supports both physical and mental well-being. Passionate about serving vulnerable populations, Xiomara believes preventive care