The Fidelis Care Blog

February, recognized as Black History Month, serves as an opportunity for us to reflect and uplift one another. This month, we also recognize the strength, achievements, and contributions of individuals throughout history who paved the way for progress despite incredible adversity.

It is important to stay healthy during the winter season. Norovirus is a winter stomach flu that can cause nausea, vomiting, and diarrhea. It is commonly known as the “stomach bug.” This winter, there has been a high number of cases of norovirus. Here are some frequently asked questions and answers about norovirus:

Your annual wellness visit is a yearly appointment with your primary care provider (PCP). During this visit, your PCP will go over your health, review your medications, and talk about any concerns.

Fidelis Care awarded a maternal health grant to The Birthing Place Foundation in the Bronx, NY in recognition of Maternal Health Awareness Day. The grant will support The Birthing Place Foundation’s ongoing efforts in maternal health – particularly to help underserved, lower-income women and their families.

Substance Use Disorder Treatment Month is a time to recognize the impact of substance use disorders and the importance of accessible, compassionate care. The 2023 National Survey on Drug Use and Health shows that 48.5 million people aged 12 or older in the United States had a substance use disorder. Barriers such as stigma and limited availability of resources often prevent people from seeking help. In observance of Substance Use Disorder Treatment Month, Fidelis Care visited with Crouse Health Addiction Treatment Services (Crouse ATS) Director Monika Taylor. Crouse ATS is a 2024 Fidelis Care behavioral health grant recipient.

In an effort to streamline provider demographic changes and provider termination requests, Fidelis Care has created two new electronic forms for providers to use.

Availity experts are hosting several live webinar sessions in the month of August to assist Fidelis Care providers with navigation of Availity Essentials. Space is limited, save your seat today!

The following section of the Fidelis Care authorization grids have been updated effective September 1, 2025.

August is “Kids Eat Right Month.” It’s a time to encourage children to build healthy habits that can last a lifetime. With the school year approaching and routines shifting, it’s the perfect moment to pause and take a closer look at what our kids are eating—and how we can better support them. Healthy eating isn’t about strict rules or “perfect” meals. It’s about creating a balanced approach to food that fuels our children’s bodies and minds - one meal (and one snack!) at a time.

As part of our ongoing Payment Integrity Program, a new initiative will begin September 1, 2025.