The Fidelis Care Blog

I cherish being a social worker. It has helped me become a better person who is more patient and resilient. I started in the social work profession as an HIV caseworker at an organization that assisted the immigrant population. My role involved addressing barriers to healthcare access. I then transitioned into the role of a medical social worker at a community health center. This experience allowed me to work with patients across different age groups, including children, adults, and the elderly.

National Poison Prevention Week is March 16-22, 2025. The annual observance reminds us to keep children safe from poisons. Kids are curious and like to explore their home. Each year, thousands of kids go to the emergency room after ingesting harmful substances, according to the National Institutes of Health (NIH). These range from medications to cleaning products to batteries. Parents can take some easy steps to avoid accidental poisonings around the home.

March is Social Work Month, a time to reflect on the invaluable contributions that social workers make to individuals and communities. At Greater Mental Health of New York*, we believe that everyone deserves greater mental health – and our team of passionate and dedicated social workers helps make this possible every day.

Good sleep is part of a healthy lifestyle. But did you know that there’s a big connection between sleep and emotional well-being? Research and scientific agencies, like the World Health Organization, Centers for Disease Control and Prevention, and National Institutes of Health agree that sleep and mental health are closely related. Here are some commonly asked questions and answers about sleep:

During Women’s History Month, Fidelis Care is pleased to recognize our 2025 Women of Impact. They serve our communities through education and inspiration. We salute these providers and community partners for making a difference every day. Their work keeps us moving forward together.

The following section of the Fidelis Care authorization grids have been updated effective September 1, 2025.

As part of our ongoing Payment Integrity Program, a new initiative will begin September 1, 2025.

August is “Kids Eat Right Month.” It’s a time to encourage children to build healthy habits that can last a lifetime. With the school year approaching and routines shifting, it’s the perfect moment to pause and take a closer look at what our kids are eating—and how we can better support them. Healthy eating isn’t about strict rules or “perfect” meals. It’s about creating a balanced approach to food that fuels our children’s bodies and minds - one meal (and one snack!) at a time.

Each August, we celebrate National Health Center Week to recognize the people and places that help keep our communities healthy. Health centers are more than just clinics, they are trusted neighbors that provide comprehensive care to millions of families, regardless of their income or background.

Fidelis Care would like to announce a new Explanation of Benefit (EOB) adjustment reason code that will be applied to claims where Fidelis Care has received a primary carrier payment.